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Koundinya - IT Project Manager, Program Manager

[email protected]

Location: Austin, Texas, USA

Relocation: Yes

Visa: H1B

Resume file: Koundinya.K_APM_1768233621868.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Professional Summary Strategic and results-driven certified IT Project & Program Manager with 9+ years of diverse experience leading end-to-end delivery of enterprise IT initiatives across Healthcare, Cloud, SAP, and Retail sectors. Expertise in managing transformation programs ($18M+ portfolio), including cloud migration (Azure & AWS), SAP S/4HANA implementations, infrastructure modernization, and Agile/SAFe adoption. Demonstrated ability to bridge business and technology, manage global teams, and deliver complex projects with high quality, on time and under budget. Proficient in delivering results across all phases of the SDLC using Agile, Scrum, SAFe, Waterfall, and Hybrid methodologies, supported by strong command of tools such as JIRA, MS Project, ServiceNow, Azure DevOps, and Smartsheet. Technical expertise spans across: Recognized for strong stakeholder management, cross-cultural team leadership, risk mitigation, and delivering measurable business outcomes. Adept in driving Healthcare compliance projects (HEDIS, HIPAA) and delivering SAP cloud cutovers with zero downtime. Known for fostering innovation and operational efficiency by automating delivery pipelines and optimizing cloud infrastructure costs. Domains: Healthcare| Cloud Transformation | SAP ERP Certifications: PMP (In Progress) | ITIL v4 | AWS Solutions Architect | FinOps Certified | Oracle OCI Foundations | Generative AI for PM Core Competencies: SDLC Methodologies Waterfall, Agile Scrum, Hybrid (Waterfall + SCRUM) Project Tools MS Project, MS Office Suite, JIRA, MS SharePoint, GIT, Object Oriented Analysis (OOAD) using Unified Modeling Language (UML) ERP Software ECC 5.0, ECC 6.0, SAP SD, SAP ABAP, SAP MM, SAP BI/BO Requirements Management MS Office, JIRA, Rational Requisite Pro Reporting Tools SQL Server Reporting Services (SSRS), Tableau 9.1, MS Excel Databases Oracle 9i/10g/11g DBMS SQL Server Management Studio 2003/2012, PostgreSQL UML and Design tools MS Visio, Visual Paradigm, Rational Rose Data Modeling/ Design ER Diagrams, Use Cases, Sequence Diagrams, Activity Diagrams, DFDs ETL Tools Informatica, MONGO-DB, SQL Server Data Tools Business Intelligence (SSDT - BI) Analysis Tools SQL Server Analysis Services (SSAS), MS Excel, Tableau Testing Tools HPQC, HPALM, Load Runner Professional Experience Gainwell Technologies Irving, TX Senior IT Project Manager Cloud Programs Mar 2025 Present Domain: Healthcare | Cloud Migration | Azure & AWS | HIPAA Spearheaded multi-phase cloud migration of Electronic Health Records (EHR), billing, and patient systems from on-premise to Azure and AWS. Directed end-to-end IT program governance across $6M+ initiatives using Agile and Hybrid delivery frameworks. Implemented Azure Hybrid Benefit and AWS Reserved Instances, reducing cloud infrastructure costs by 28%. Designed and delivered disaster recovery (DR) architectures using Azure Site Recovery and AWS Backup, meeting RTO targets under 4 hours. Led cross-functional teams of data scientists, engineers, and business stakeholders to successfully deliver AI/ML solutions, including predictive analytics and automation tools. Managed end-to-end AI project lifecycle, including planning, scope definition, vendor coordination, risk management, and deployment. Led BoM (Bill of Materials) cost analysis initiatives to identify high-cost components and drive cost-out opportunities across multiple product lines, achieving measurable savings within defined project scope. Coordinated cloud-based AI deployments (AWS, Azure, Google Cloud), optimizing scalability and resource utilization. Oversaw Agile development processes (Scrum/Kanban) for AI initiatives, ensuring timely delivery, sprint velocity, and issue resolution. Managed cross-functional cost-out projects from initiation through implementation, ensuring timely execution and measurable ROI realization. Maintained a centralized cost-out tracker, reporting weekly progress, realized savings, and implementation status to senior leadership and finance teams. Championed continuous improvement initiatives by identifying systemic inefficiencies and standardizing processes for ongoing BoM optimization. Delivered regular executive-level updates, summarizing cost-saving achievements, forecasted benefits, and lessons learned for future initiatives. Defined project charters, scope, KPIs, and deliverables aligned with ITIL best practices and organizational transformation goals. Coordinated ServiceNow Cloud migration projects, enabling modernization and automation of legacy ITSM tools and processes. Estimated project costs, resources, and timelines, and allocated tasks to optimize delivery and efficiency. Managed end-to-end PBM project delivery, overseeing scope, timelines, and cross-functional coordination across business, technology, and vendor teams. Developed comprehensive project plans, schedules, and Work Breakdown Structures (WBS) to drive clear task ownership and timeline visibility. Oversaw project procurement activities, including preparation of RFPs, vendor evaluations, and bid assessments to ensure cost-effective and quality outcomes. Applied change management frameworks to support smooth project transitions and stakeholder adoption. Prepared and delivered regular project status reports, dashboards, and presentations for leadership and stakeholders at multiple organizational levels. Ensured all project deliverables adhered to quality, safety, and compliance standards within established governance frameworks. Used MS Project s resource allocation features to balance workloads, prevent over- allocation, and optimize team performance. Delivered executive-level dashboards using Smartsheet and Power BI for real-time project tracking. Drove ServiceNow integration with AWS/Azure cloud infrastructure, automating incident management, CMDB updates, and change workflows. Collaborated with CloudOps and DevOps teams to embed ServiceNow in CI/CD pipelines and IT operations automation frameworks. Directed implementation of CMDB and Discovery modules, ensuring accurate asset visibility and configuration management across hybrid cloud environments. Cloud4C Services IT Project Manager SAP Cloud Programs & Data Center Transformation Apr 2022 Jan 2025 Domain: SAP | Cloud | Manufacturing | Retail | Banking | Healthcare Delivered 20+ SAP cloud migration projects (ECC to S/4HANA), achieving 0% downtime and 100% SLA adherence. Architected scalable SAP landscapes with Azure Availability Zones, AWS Auto Scaling, and Load Balancing. Led project delivery across manufacturing, banking, and retail clients using Agile-Hybrid frameworks. Created SAP sizing assessments, cutover strategies, and hypercare plans to ensure seamless go-lives. Implemented Terraform and Ansible-based IaC, reducing infrastructure setup time by 40%. Collaborated with SAP BASIS, network, and security teams for end-to-end infra alignment. Enabled SAP Solution Manager-based monitoring for cloud-hosted ERP systems. Delivered presentations and cloud-readiness workshops to CXOs and business owners across multiple domains. Collaborated with cross-functional teams to resolve or escalate operational issues, maintaining schedule adherence and efficiency. Directed project staff by setting priorities, assigning responsibilities, and monitoring progress to meet deliverables. Led cost optimization using AWS Trusted Advisor, Azure Cost Management, and tagging strategies. Managed vendor contracts, SLAs, and third-party MSPs across geographies. Managed dependencies and hand-offs effectively to keep all stages of the Waterfall Methodology on schedule and within budget. Skilled in applying Waterfall Methodology to manage projects with clearly defined phases, ensuring requirements, design, development, and testing are completed sequentially. Developed structured project plans aligned with Waterfall Methodology, providing stakeholders with clear visibility of deliverables at each stage. Successfully applied Waterfall Methodology in the Data Center Upgrade & Network Modernization Project delivering all phases on time and within scope. Oversaw data center exits, hardware decommissioning, and secure asset disposal post-cloud migration. Delivered enterprise-scale ServiceNow Cloud and ITSM transformation programs aligned with ITIL, Agile, and DevOps frameworks. Proven expertise in integrating ServiceNow with SAP, Azure, AWS, Jira, and CMDB tools to streamline IT service management and automation. Skilled in stakeholder engagement, governance, risk management, and end-to-end program delivery in multi-cloud enterprise environments. Created detailed cost, resource, and schedule estimates, enabling precise task allocation and on-time milestone delivery. Led pre-migration application readiness assessments, including dependency mapping. Awarded Best Cloud Project Manager and Excellence in Customer Satisfaction. Amazon Development Center IT Project Manager AWS DevOps & IT Transformation Jan 2020 Mar 2022 Domain: DevOps | Application Modernization | Infrastructure Managed 8+ concurrent application and infrastructure upgrade projects within cloud-native DevOps environments. Implemented CI/CD pipelines for Java-based microservices using Jenkins, GitHub, and SonarQube. Adopted Scrum methodologies to accelerate delivery and increase customer satisfaction by 35%. Reduced incident resolution time by 40% through ITIL-aligned problem management processes. Oversaw vendor relations and SLA enforcement across hosting and networking service providers. Tracked project progress using JIRA, Confluence, and SharePoint-based documentation. Conducted technical feasibility assessments for application re-platforming to cloud environments. Facilitated sprint planning, retrospectives, daily standups, and backlog grooming sessions. Ensured compliance with Amazon s internal security and audit protocols. Directed cross-functional teams of 12+ developers, testers, and DevOps engineers. Built performance monitoring dashboards using Grafana, CloudWatch, and Prometheus. Authored BRDs and FRDs for new feature development and infrastructure enhancement. Maintained configuration baselines and change control using Git and ITSM tools. Managed change requests and ensured traceability of scope and effort. Delivered operational documentation including support models, escalation matrices, and SOPs. Defined project governance frameworks for ServiceNow program management, including roadmap, sprint cadence, KPIs, and risk control processes. Established ServiceNow project charters, RAID logs, and performance dashboards to monitor key delivery metrics and ROI. Managed multi-vendor teams delivering ServiceNow solutions, ensuring on-time delivery through structured PMO practices. Ensured alignment with business goals by integrating OKRs into project charters. Yash Technologies Hyderabad, India Project Coordinator Software & Infrastructure Programs Mar 2016 Sep 2019 Domain: Software Development | Cloud | Retail | Delivered enterprise-scale projects across DevOps, Cybersecurity, and SAP, using Agile and Hybrid models. Managed complete SDLC from planning through deployment for 12+ enterprise solutions. Facilitated Agile transformation for traditional teams, including coaching on backlog refinement and estimation. Conducted feasibility analysis and defined project charters, business cases, and risk registers. Created UAT plans and led defect triage across test cycles for enterprise rollouts. Oversaw configuration management, ensuring code integrity and traceability across builds. Engaged stakeholders across India, UK, and US for cross-border delivery coordination. Developed reusable PMO templates, playbooks, and SOPs for consistent project governance. Created functional specs and change request workflows in alignment with ITSM practices. Managed relationships with ServiceNow implementation partners, ensuring SLA adherence and compliance with ServiceNow best practices. Conducted regular stakeholder workshops to align ServiceNow platform enhancements with evolving business goals and ITIL standards. Monitored timelines, risks, and costs, delivering 95% of projects within agreed SLAs. Documented lessons learned and project retrospectives for continual improvement. Engaged with senior leadership in steering committee presentations and updates. Delivered end-user training and hypercare post go-live for multiple solutions. Keywords: continuous integration continuous deployment artificial intelligence machine learning materials management business intelligence database information technology golang microsoft mississippi South Dakota Texas