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Vineela - Servicenow candidate looking for contact role - reedy to join asap

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Location: Dallas, Texas, USA

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Resume file: Vineela Sr Snow_1768497161267.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Vineela Reddy Sr ServiceNow Developer SUMMARY ServiceNow professional with around 10 years of extensive experience in ServiceNow platform administration, configuration, development, integrations, upgrades, and continuous improvement across enterprise environments. Proven expertise in delivering end-to-end ServiceNow implementations, starting with core ITSM and progressing to advanced HRSD, GRC, ITOM, CMDB architecture, and platform engineering. Strong hands-on experience in designing scalable solutions using Flow Designer, Workflows, REST APIs, and Orchestration, with deep understanding of the ServiceNow data model, table relationships, and ITIL best practices. Demonstrated ability to manage platform availability, performance, and security, while integrating ServiceNow with third-party enterprise systems. Adept at developing custom scripts, automation, dashboards, and analytics to drive operational efficiency, compliance, and continuous service improvement. Technical Skills ServiceNow Platform & Modules ServiceNow Administration, Configuration & Development ITSM: Incident, Problem, Change, Request Fulfillment, Knowledge Management GRC: Risk Management, Policy & Compliance, Audit & Controls ITOM: CMDB, Discovery, Event Management, Orchestration. HRSD:HRSD Alumni Portal, HR Case Management, Knowledge Management, Field Service Management (FSM) CMDB Architecture, CI Relationships, Data Normalization & Governance ________________________________________ Development & Customization Server-Side: Business Rules, Script Includes, Security Rules (ACLs) Client-Side: Client Scripts, UI Policies, UI Actions UI Components: UI Pages, UI Macros, UI Scripts Automation: Flow Designer, Legacy Workflows, Orchestration ________________________________________ Scripting & Programming JavaScript (Advanced ServiceNow scripting) AngularJS (ServiceNow UI development) Perl PowerShell ________________________________________ Integrations & APIs Inbound & Outbound REST API integrations ServiceNow APIs & custom web services Third-party system integrations (monitoring, compliance, enterprise tools) Authentication & secure data exchange ________________________________________ Reporting, Analytics & Dashboards Custom Reports & Dashboards Performance Analytics (PA) indicators and breakdowns Executive-level operational and compliance reporting ________________________________________ Platform Management & Security Platform availability, performance tuning & optimization Role-based access control (RBAC) and security configuration Upgrade planning, regression testing & post-upgrade support Continuous improvement and technical debt reduction ________________________________________ Databases & Backend SQL Server (backend integration and data handling) Understanding of relational data models ________________________________________ Frameworks & Best Practices ITIL v3 / v4 Processes ServiceNow best practices & scalable design patterns Enterprise change, release, and deployment standards Professional Experience: Client: Deloitte, Texas Jan 2023 Till Now Role: Lead ServiceNow Integration Developer Environment: REST APIs, JavaScript, AngularJS, SQL Server Designed and implemented inbound and outbound REST API integrations with third-party enterprise systems. Developed reusable Script Includes and ServiceNow APIs to support scalable integration patterns. Built custom UI Pages, UI Macros, and AngularJS components to enhance user experience and platform usability. Automated cross-platform processes using Flow Designer and Orchestration. Collaborated with backend teams to integrate SQL Server based systems with ServiceNow. Ensured secure data exchange by implementing authentication, authorization, and encryption standards. Improved platform performance by optimizing scripts and reducing server-side execution overhead. Provided deployment documentation, integration runbooks, and technical knowledge transfer. Client: UHG, Texas Oct 2021 Jan 2023 Role: Senior ServiceNow ITOM Developer Environment: ITOM, CMDB, Orchestration, Integrations Delivered ITOM solutions supporting infrastructure visibility, operational automation, and service reliability. Designed and governed CMDB architecture, ensuring data accuracy, normalization, and relationship integrity. Performed CMDB health checks, audits, and continuous data cleanup to improve CI reliability. Automated operational tasks using ServiceNow Orchestration, reducing manual intervention and MTTR. Integrated monitoring and third-party tools via REST APIs, enabling automated incident creation and enrichment. Developed scripts to validate CI lifecycle events and ensure synchronization across systems. Collaborated with infrastructure and operations teams to align CMDB data with real-world environments. Ensured high availability and optimal performance of ITOM components through proactive tuning. Client: Google/Accenture, Hyderabad Jan 2019 Aug 2021 Role: ServiceNow GRC Developer Environment: GRC, ITSM, REST APIs, Security Rules, Reporting Implemented and customized ServiceNow GRC modules for risk assessment, policy management, and compliance tracking. Automated risk identification, scoring, and remediation workflows using Flow Designer and Script Includes. Integrated GRC workflows with ITSM incidents and change records to ensure end-to-end risk mitigation. Developed secure role-based access controls (ACLs) and security rules to protect sensitive compliance data. Built custom dashboards and executive reports for audit readiness and compliance visibility. Integrated external compliance tools using REST APIs for real-time data synchronization. Improved audit efficiency and reduced manual effort by automating control testing and evidence collection. Collaborated with risk and compliance stakeholders to align ServiceNow GRC implementation with regulatory standards. Client: Dell Technologies, Hyderabad Jul 2016 Jan 2019 Role: ServiceNow Developer / Platform Engineer Environment: ITSM, HRSD CMDB, Flow Designer, REST, Performance Analytics Led end-to-end implementation and enhancement of ServiceNow ITSM modules including Incident, Problem, Change, Request Fulfillment, and Knowledge Management. Designed and optimized ServiceNow data model, ensuring correct table relationships and CI dependencies across enterprise CMDB. Developed complex Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions to support customized ITSM workflows. Provided production support for HRSD Alumni Portal, ensuring seamless experience for former employees. Supported HRSD functionalities related to Employee Relations and Alumni services. Handled break-fix issues related to portal access, case workflows, and data inconsistencies. Performed root cause analysis to identify underlying issues and implemented permanent fixes. Collaborated with HR stakeholders to understand issues and gather enhancement seen Supported user story creation, clarification, and backlog refinement for HRSD enhancements. Assisted in development and testing of HRSD improvements based on approved requirements. Conducted unit testing and supported UAT activities for Alumni Portal changes. Worked with Operations teams to deploy approved changes into Production. Ensured timely resolution of HRSD incidents, maintaining SLA commitments. Maintained clear communication with stakeholders on issue status and resolution timelines. Documented HRSD configurations, fixes, and enhancements for knowledge sharing. Supported system health checks and ensured stability post-deployment. Adhered to ServiceNow best practices and governance standards. Assisted in ensuring data accuracy and integrity across HRSD records. Implemented Flow Designer and legacy Workflows to automate approval chains, SLA handling, and escalation logic. Built custom reports, dashboards, and Performance Analytics indicators to provide real-time operational insights to leadership. Ensured platform stability by proactively monitoring availability, performance, and security configurations. Supported platform upgrade activities, regression testing, and post-upgrade issue resolution. Followed ITIL best practices and ensured continuous service improvement across ITSM processes. Keywords: continuous integration user interface Pennsylvania