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Narsimha - Salesforce Technical Lead, SME, Lead Developer & Admin

[email protected]

Location: Lewisville, Texas, USA

Relocation:

Visa: H1B

Resume file: Narasimha - SalesForce Lead_1770223552915.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Salesforce Certified Professional Offering 11 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Testing, Integration and Supporting the Cloud and Web applications. Over 5 years of experience in Lightning Development includes Building Lightning Web Components & Events, Creating Lightning Applications and Reusability of custom Components. Strong 5 Years of leading team experience includes Technical Lead, SME and primary contact for the Project. Leading a team of developers, collaborating with stakeholders, and providing technical guidance and expertise. Strong 10 years of experience with application design, implementation, maintenance, diagnosing/correcting issues, managing security vulnerabilities, and maintaining compliance with security standards under minimal direction. Lead experience across SFDC implementations with Sales Cloud, Service Cloud, Nonprofit Cloud, Government, CPQ, Marketing Cloud, Data cloud, Community/Experience Cloud, Chatter and AppExchange applications. Strong State government working knowledge and collaboration with other State agencies in the Financial and accounting domain. Involved in solution architecture, modernization/optimization using SFDC development technologies. Build and maintain public-facing applications for users and partners to interface with internal systems. Strong experience in Software Development Life Cycle (SDLC), Agile Development Environment, Sprint Planning. Expertise in Design, Development, and Customization of Salesforce applications using Apex, Controllers, Triggers, Batch, Schedule, Visualforce Pages, Lightning Components, Aura, HTML, CSS, JavaScript, SOQL and jQuery. Lead experience with Integrating Salesforce applications with external systems using Web Services and Apex callouts with SOAP, Bulk and REST APIs. Proficiency in SFDC Administrative tasks - Profiles, Roles, Permission Sets, Public Groups, Security, Page Layouts, Record Types, Flows, Queues, Sharing Rules, OWD, Reports, Dashboards. Direct support to both technical and non-technical users including but not limited to end user issues, enhancement requests, troubleshooting various system problems, and other administrative needs within the Salesforce Platform. Working Knowledgeable of email development best practices including design, development & delivery issues. Implementing solutions using configurations such as Flows, process builders, Flow builder and workflow Rules. Establish CI/CD Pipelines for Salesforce with Copado. Also support knowledge of installing, configuring and upgrading Copado tool. Extensive knowledge of Bitbucket and JIRA tools. Strong working knowledge of ETL tools like Data Loader and Import Wizard. Perform system maintenance including security reviews, release updates, Health Check, and Optimizer. Working knowledge with Platform Events via automation flows. Strong integration work experience using AWS, Integration Layer, Kaafka, Informatica, MuleSoft, Middleware & SAP systems. Assisted to copado release/deployment manager during off hours for deployments/releases. Interacted with developers/Administrators/team members for any pre/post deployment steps/tasks before releases. Implemented Apex Batch and Schedule classes to send emails and update records on a regular basis at scheduled intervals. Supported in change set deployments, release management, and maintaining sandbox environments. Solid knowledge of C#, .Net Framework, Classic ASP, ASP.Net, VB.Net and MVC Framework. Creating Web Applications using ASP.Net framework, JavaScript, C#, CSHTML, jQuery, CSS, Java concepts and SQL queries using Visual Studio platform and TFS. Providing production support for web applications. Having customer service oriented/Help desk experience. Ability to work independently and be a team player. Strong communication, organizational and interpersonal competencies along with detail oriented, analytical and problem-solving skills in the technology area. TECHNICAL SKILLS Salesforce: Apex Language (Classes, Triggers, Batch, Schedule), SOQL & SOSL, Visualforce Pages, Web Services (SOAP, WSDL, REST), APIs, Sales, Service, Experience, DX, SLDS, Lightning Web Components, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Email Studio, Omni Studio, Communities, Unit testing, UAT, QA, Functional testing, Process Builder, Automation, CLI, CI/CD, Docusign, Jitterbit, Bitbucket, JIRA, Jenkins, Conga, Copado, Profiles, Permission Sets, Role Hierarchy, Validation Rules, UI, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, Integration Procedures, MuleSoft, Visual studio Code, Pre/Post release tasks, CLM, Azure. Force.com Tools: Developer Console, Force.com IDE & Explorer, Visual Studio, Workbench, Data Loader. Web Technologies: Drupal, XML, JSON, HTML, AMP Script, CSS, JavaScript, SSJS, jQuery, angular JS. Languages: C++, C#, Java, .Net, MVC, .Net core, Apex, MS SQL Server and PowerShell Service Cloud features: Case Management, Omni-Channel routing, configuration/setup of Omni-channel, Service Console, Escalation Rules, Case lifecycle, Assignment rules, Entitlements & Milestones (SLAs), Knowledge Management, support agents, Digital Management. Sales Cloud features: Lead & Opportunity Management, Territory Management, Account & Contact Management, Products, Price Books, Quotes, Discounting, Sales Process, Reports and Automation. Keywords: cplusplus csharp continuous integration continuous deployment quality analyst user interface javascript microsoft mississippi