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Samridhi - Project Manager/Scrum Master/ Business analyst

[email protected]

Location: Dublin, California, USA

Relocation: No

Visa: Citizen

Samridhi Business System Analyst | Program Manager | Certified Scrum Master Email: [email protected] | Phone: 6143505050 ext 101 Professional Summary Experienced Program Manager and Business Systems Analyst with 15+ years of experience across IT, e-commerce, services, and hardware domains. Expertise in product strategy, Agile methodologies, and data-driven decision-making, driving up to 25% operational efficiency improvements and supporting revenue growth. Strong background in hardware systems, product lifecycle management (PLM), parts hierarchy, and system integrations, enabling optimized processes across hardware development and supply chain workflows. Adept at cross-functional leadership, process optimization, and delivering customer-centric solutions that accelerate digital transformation and business success. Core Competencies Methodologies & Tools: Agile (Scrum), SDLC, JIRA, Microsoft Project, UML, SharePoint Technical Skills: Microsoft Power BI, Tableau, Microsoft SQL Server, Google Suite, AI Automation Platforms, Chatbot Platforms Business Analysis: Requirement Gathering, Process Improvement, UAT, Risk Mitigation, Supply chain Management, AI Automation Platforms, Chatbot Platforms Leadership: Cross-Functional Team Management, Change Management, Strategic Planning, Vendor Management, Executive Communication, Training & User Support Professional Experience : Product Manager/Business System Analyst | NHN Global - Los Angeles, CA | May 2022 - Feb 2025 Led end-to-end delivery for Shopify integrations, marketplace enhancements, and seller onboarding initiatives, coordinating Product, Engineering, Design, Marketing, and external partners to deliver releases on time and reduce delivery delays by ~25%. Partnered with product, sales, and operations leadership to design structured learning paths and seller enablement programs; tracked adoption, engagement, and operational KPIs to improve marketplace activation and ROI. Supported pipeline generation and seller success by enabling platform tools (product uploads, promotions, analytics, integrations), troubleshooting issues, and piloting AI-assisted workflows to improve seller productivity. Designed and implemented end-to-end process and data strategies for e-commerce platforms, enterprise integrations, and supply chain workflows. Led system enhancement initiatives across Shopify, OMS, ERP, and analytics platforms to improve data accuracy, scalability, and operational efficiency. Defined product master data structures, including product attributes, SKUs, variants, and hierarchical relationships, to support system integrations and reporting. Collaborated with engineering, product, operations, and external partners to gather requirements and drive cross-functional alignment. Translated business requirements into detailed functional specifications, process maps, and technical solution designs. Traced data flows across multiple systems and recommended data governance and integration strategies to ensure consistency and reliability. Applied Agile methodologies to manage product roadmaps, sprint planning, and stakeholder communication. Analyzed business requirements and designed chatbot workflows, use cases, and conversation flows in collaboration with stakeholders and technical teams. Supported implementation and testing of chatbot features to improve automation, user experience, and operational efficiency. Identified near-term system optimization opportunities and contributed to long-term platform architecture and digital transformation planning. Developed reference documentation, training resources, and dashboards to enable internal teams and stakeholders. Business System Analyst/Project Manager | Gap Inc. - San Francisco, CA | January 2017 - April 2022 Led a large-scale POS transformation across 2000+ retail stores spanning multiple U.S. regions, coordinating technology, operations, finance, and external vendors. Owned end-to-end delivery for phased rollouts, managing scope, timelines,dependencies, and risk across store pilots, regional waves, and national deployment. Defined and optimized end-to-end business processes for store hardware systems across 2,500+ retail locations, including POS devices, networking equipment, and store infrastructure. Developed process and data management frameworks to ensure accurate tracking of hardware assets, lifecycle stages, and system dependencies. Analyzed hardware and system data flows across enterprise platforms to identify gaps, inefficiencies, and opportunities for optimization. Collaborated with IT, engineering, vendors, and store operations teams to align system requirements and ensure seamless hardware deployments. Documented functional requirements and translated business needs into system workflows, technical specifications, and solution designs. Traced hardware-related processes across multiple systems (asset management tools, ERP, vendor platforms) to ensure data accuracy and completeness. Supported Agile project delivery for store technology initiatives, coordinating timelines, dependencies, and stakeholder communication. Identified near-term and long-term process improvement opportunities related to hardware lifecycle management and system integrations. Developed training materials, process documentation, and operational guidelines for internal teams and store stakeholders. Managed vendor relationships and contract coordination for hardware procurement, deployment, and maintenance. Business Analyst | Fashion Force - Los Angeles, CA | December 2015 - January 2017 Applied Agile methodologies to deliver an e-commerce platform, improving operational efficiency by 23% through effective backlog management, user stories, and sprint execution. Led data-driven process improvements across retail fulfillment and revenue tracking, resulting in 125+ man-hours saved through system and workflow optimization. Drove digital growth initiatives, increasing social media engagement by 50% and improving operational transparency through well-defined business process models. Business Systems Analyst | Wells Fargo - Winston Salem, NC | March 2015 - October2015 Contributed to ProfitView, a web-based OBIEE wholesale banking platform integrating data from 60+ Systems of Record (SORs) to deliver consolidated revenue, profitability, and cross-sell reporting across multiple Lines of Business. Supported design and delivery of role-based dashboards (Wholesale Profitability, Financial Attribution, Adjustments, Production Support) providing key financial metrics including NII, NIBT, NIAT, and Economic Profit. Partnered with business and technical teams to ensure data accuracy, security, and timely reporting, enabling enterprise users to access financial insights aligned to their authorization levels. Analyst | Fashion Force - Los Angeles, CA | March 2012 - January 2015 Partnered with developers to document processes and deliver performance dashboards, improving system efficiency by 20% and enabling data-driven decisions that contributed to 13% revenue growth. Managed inventory tracking, system upgrades, and order-to-shipment workflows, reducing stock discrepancies by 25% while ensuring data security and compliance. Project Coordinator | Fourth Estate - New Delhi, India | November 2010 - February 2012 Coordinated cross-functional teams for high-profile product launches, including TATA Motors Vista, ensuring on-time execution and strong channel alignment. Analyzed campaign performance and supported marketing strategy development to strengthen brand presence and improve future launch effectiveness. Education Master's Diploma in Corporate Communication and Business - Delhi University (2009-2010) Bachelor s of Arts (Maths) - Delhi University (2006-2009) Certifications Certified Scrum Master (CSM) Fundamentals of Project Planning & Management - University of Virginia Darden School of Business Data Analysis and Visualization - University of California, Berkeley Skills Summary Data Analysis & Visualization: Power BI, Tableau, Advanced Excel Business Tools: JIRA, Visio, SharePoint Soft Skills: Leadership, Team Collaboration, Strategic Thinking Keywords: artificial intelligence business intelligence information technology bay area California North Carolina