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Rajeshwari Gaur - Technical Writer

[email protected]

Location: Oklahoma City, Oklahoma, USA

Relocation:

Visa: Green Card

Resume file: Rajeshwari_Gaur_Resume_1770778437465.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

SUBJECT MATTER EXPERT I have over nine years of experience providing top quality technical writing for local SaaS companies. My success in the technical writing industry stems from my attention to detail, creativity, and understanding of technical publications. I am also highly inquisitive, always seeking improvements through researching and collaboration. I maintain a good attitude, foster communications across teams, and consistently deliver operational excellence through a data-driven approach. I am a resourceful, friendly, and effective communicator with strong technical aptitude, committed to publishing content that meets customer requirements. Known as an analytical thinker, I approach every challenge with clarity and precision. EXPERIENCE Technical Writer | TRC Companies OCTOBER 2018 TO FEBRUARY 2026 (PRESENT) I was recruited to provide technical guidance and technical writing for TRC/Locana's implementation team, as well as FAQ for Lemur's support team. My main objective is to develop product documentation for Lemur Pro and Lemur Admin Pro, integrating them into the company s IT infrastructure and aligning them with IT Governance policies. Project management responsibilities also include collaborating with cross-functional teams to address customer feedback, document updates, and stakeholder needs. I am a resourceful writer who leverages automation and AI to optimize documentation workflows. I consistently produce results-oriented deliverables and apply persuasion to ensure stakeholder buy-in and clarity across documentation projects. FAQ Creation Converting knowledge base articles into PDFs and transferring articles to SharePoint Create FAQs from writing prompts found in Lemur support tickets Checking knowledge base articles for sensitive information and censoring as needed Internal Documentation Included document creation efforts for all phases of product implementation Collaboration with SMEs and leadership to gather technical details on the product Wrote procedural SOPs to support consistent practices across teams Zendesk Knowledge Base Categorically organized hundreds of FAQs housed in our Zendesk knowledge base Developed content strategy initiatives with the help of CMS tools Worked closely with DevOps teams using GitLab and Atlassian tools for source control, documentation, and tracking Applied desktop publishing tools to enhance layout and visual appeal Technical Support Engineer | LexisNexis Risk Solutions APRIL 2013 TO SEPTEMBER 2018 I was recruited to provide technical documentation and technical support for LexisNexis agile teams. My tasks included configuring Active Directory permissions, creating/deploying Windows Server images, and creating knowledge base articles. I was known as a resourceful, effective communicator and team player. I actively participated in mentoring junior colleagues and used persuasion to promote alignment across teams. My communications and researching efforts helped improve our documentation output and team knowledge sharing. Windows 11 Imaging Creating new Windows 11 images using DISM and GImageX Deploying images onto USBs using ImageUSB Evaluating network engineering and troubleshooting performance issues post-deployment Technical Writing & Customer Service Leveraged creative visuals and infographics to support document usability Writing step-by-step guides for using computer systems and patching vulnerabilities Explaining Active Directory user account creation and access control Participating in team collaboration efforts to enhance process clarity Writing step-by-step guides for using computer skills and patching vulnerabilities Leveraged creative visuals and infographics to support document usability Applied style guides to ensure consistency in documentation tone and formatting Integrated artificial intelligence suggestions for spell-check and terminology consistency Jira Confluence & Collaboration Tools Using Confluence for organization and version control (MS Office Suite) Emphasized ability to collaborate across departments to meet organizational goals Leveraging PowerPoint, Visio, and Excel for diagrams, presentations, and reports Managing multiple projects in a consistent manner with emphasis on performance tools Managing multiple projects in a consistent manner with emphasis on performance tools EDUCATION Bachelor s Degree Computer Science | Charter University AUGUST 2013 TO AUGUST 2018 | GPA: 3.59 Certification | Microsoft MCSA SQL Database Development AWARDED: OCTOBER 7,2020 CORE SKILLS MICROSOFT OFFICE GITLAB SHAREPOINT ATLASSIAN JIRA KNOWLEDGE BASE MANAGEMENT COMMUNICATIONS RESEARCHING TECHNICAL APTITUDE ARTIFICIAL INTELLIGENCE AUTOMATION DESKTOP PUBLISHING WRITTEN COMMUNICATION EDITING COMPLIANCE WITH STYLE GUIDES ANALYTICAL THINKER RESULTS ORIENTED PERSUASION MENTORING FRIENDLY COMMUNICATION Keywords: artificial intelligence access management information technology microsoft mississippi