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Ishwarya - Project / Program Manager

[email protected]

Location: Rochester, New York, USA

Relocation: Yes

Visa: USC

Resume file: Ishwarya Cheruvu_1770819804675.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Ishwarya Cheruvu (585) 505-6972 [email protected] 59 Westerloe Avenue, Rochester NY 14620 SUMMARY PMP Certified Project Manager with more than 10+ years of Project Management / 4+ years of Scrum Master experience and repeated success in developing project initiatives, project plans, and achieving revenue performance targets. Overall 20+ years IT experience and working as Project Manager effective in leading and directing various projects of Manufacturing, HealthCare (MediCare & MediCaid), Legal, and Telecommunications, from inception to launch including web based, mainframe, and client server applications, 2+ years DataCenter migration experience, and 5 Years of experience in ERP IT Projects. Excellent oral, interpersonal, and written communications, negotiation, project planning, leadership, decision-making, analysis and problem-solving skills. Manage budget and cost plans for different projects Good knowledge and expertise in BPM, SDLC, Scrum, Time-To-Market, Waterfall and Agile methodologies Managed 2+ million to 10+ million dollars projects, and dealt with ICD9 & ICD10 conversion projects Manage multiple projects including mobile applications successfully including Financial Systems Ex: Peoplesoft, Oracle financials, PCI, PUB1075, and/or NIST etc. PROFESSIONAL EXPERIENCE Rish Inc: Operations Manager September 2024 Present Manage the taxes, and resolve the problems Act as HR Manager, and Director for the company Problem solving, effective communication, and client focus are the focal points State Client (Hartford, CT) Project / Program Manager August 2021 August 2024 Create and manage program roadmap, project plans and Jira stories Program status tracking, risk management, status reporting, issue resolution, Weekly program status reporting, manage cross functional teams and discuss the issue Manage scope, schedules, budget and identify the priorities Set project priorities, and manage stakeholder expectations Stakeholder communications and weekly cadence SOW reviews and amendments Implemented ForgeRock migrations, upgrade, integrations for various projects across the cross functional teams Implemented Mulesoft AKS and Salesforce Hyperforce migrations Provide several cloud services across the teams Successfully migrated the apps from RTF Clusters to AKS Clusters before the end of the product support reached Reviews status of projects and budgets; manages schedules, design stage reviews and prepares status reports. Worked with Department of Children and Families (DCF CT-Kind Project), CT Paid Leave, DOL, DMV, DSS, and various agencies across the Connecticut Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Participated in the procurement process along with the procurement team to review the SOWs, provided insights to update the SOWs, created WBS, work with vendor teams to complete the tasks in the given timeline Environment & Tools: Architecture & Strategy, Jira, Conflucence, Word, Excel, SharePoint, Box, ServiceNow, Teams, Webex, Powerpoint, ETL-BI, Server Migration and Upgrades, Active Directory, BMC Helix, BMC FootPrints, Azure/AWS, ForgeRock, Mulesoft, Salesforce, Cyber Security Knoll Inc, East Greenville, PA (Remote) IT Project Manager April 2021 June 2021 DW-BI Create and manage master project plan, risk management, procurement, budgeting and cost management, process improvement and timely deliveries Status reporting, risk management, Manage stakeholders expectations, team members and cross functional teams to resolve issues for the ecommerce, ERP, Marketing and Finance applications Manage Communications Plan, Roles and Responsibilities, Lessons learned, Roll Back plans, Backlogs etc Built dashboards and reports for the ecommerce applications to track the sales, orders etc. Environment & Tools: eCommerce, ERP, MS Project Portfolio, Word, Excel, SharePoint, Smartsheet, Teams, Skype, Powerpoint, ETL-BI, Cloud Migration, Active Directory IMPEC IT Inc, Rochester, NY Operations Manager May 2019 April 2020 Manage day to day operations of the business Resolve the Payroll, Immigration,and Taxation issues Work with CPA, Attorneys and Payroll specialists closely Worked as Functional Manager, managing Non IT Projects, and worked closely with vendor organizations in the procurement process. Worked closely with the vendor marketing, sales, finance, IT and operation teams Advantasure, Richmond, VA Senior Infrastructure Project Manager Emergent Communicatons Feb 2019 April 2019 Initiate the project, SOW approvals, Lead multiple SAFe Scrum Teams, Scrum Masters, Release Managers, and coordinate with cross functional Teams Manage the MSA, SLA, vendor and contract procurement processes for both new and renewals Reviewed the RFPs and SOWs followed up with the IT, Legal and Financial teams for the approvals, Business Case and Project Charter Create Project Scope, ROM (Rough Order Estimate about scope and budget), Budget, Roles and Responsibilities, Stakeholder List, Organizational Chart, Project Plan and other PM artifacts Scope, schedule, budget, risk, change, issues and configuration management Conflict resolution, team building, and empowering the teams Set expectations, security processes, Reports, and Manage Timesheets Communicate with business teams, cross functional teams, and leadership Environment: TOJO (TechOps Jobs Optimization), HP PPM, HP Service Manager, HIPPA, HITECH, Health Informatics, Jira, Sharepoint, Visio, AllScripts Supply Chain, Order Management and Oracle HCM, Cloud, GXP, MS Office 365, Cloud Migration, Active Directory Humana, Louisville, KY PMO Project Manager Enterprise Architecture & Integration February 2015 December 2015 Working with clients for the requirements gathering, UAT and Post Production Validations to receive the sign off Manage release planning,regular scrum ceremonies for the migrations, upgrades and all architectural projects Create the project plans, program level roadmap, schedules, resources allocation and leveling. Identify the change management, audit, process improvement, risk management, issue resolution, security measures, client feedback, technical discussions, conflict resolution, issue tracking, manage cost plans, meeting the audit compliance, release management and working with cross functional teams. Ensure HIPPA, HITECH and other auditory regulations are compliant. Used Splunk dashboards and reports for data analytics. Manage EL1 to EL2 (Events Logs) mass cloud migration projects, database and server upgrades for EL2, and GeoCoding applications, manage the integration of EL1 and EL2 to Hadoop Manage cost plans, approvals, identify the variances, financial reporting on a bi weekly basis, forecasting on a monthly basis, update the Clarity to resolve the discrepancies, and ensure project is within budget Cummins Inc., Columbus, IN IT Project Manager Financial Business Intelligence (Data warehouse ETL-BI - Infrastructure) September 2014 Jan 2015 Manage the data center migration Manage project artifacts, reporting, SOX, and PCI Compliance Audits, release management, issue resolution, managed the team to build OBIEE dashboards/reports, and mitigation plans for the Teradata DW and OBIEE teams Create and maintain project management documents throughout the life cycle of the engagement Manage the data center migration from Franklin Datacenter to Chicago Datacenter (FTDC 2750 to FTDC 6700 to ACDC 6700) Environment: Enterprise Resource Planning, Oracle financials, Teradata Xpress, Teradata, Teradata Decision Expert, OBIEE, MS Project Professional, Powerpoint, Excel, Advanced Collections and Oracle Cloud experience, Oracle financials, MediCaid, MediCare, .Net, Big Data, HawkEye, VersionOne, CA Service Desk, OpenText, WebTurns, Splunk, Business Active Monitors, Enterprise Logging, DataPower, Mobile, OpenText, IBM integration bus, Humana Bus, SharePoint, Clarity, XML, Java, Mainframe, Hadoop, SQL Server, MongoDB Servers, GemFire, SOAP, REST, ServiceNow, Plan View, Jira, HP ALM, Trello, Confluence, AWS, Cloud Migration, Active Directory Cloud solutions, Cyber Security, CA PPM, SharePoint, MS Project Portfolio, PowerPoint, Jira, Google Cloud, Cloud Migration, Active Directory Xerox Corporation, Rochester, NY Business Services Analyst/Lead ValueQuix-Contracts Database / Identity Management June 2007 Aug 2014 Coordinated activities of the business unit and developed and maintained relationships with the customers for the project. Developed and implemented project performance metrics, leading to an improvement in project delivery. Managed Project Scope, and other project documentation in accordance with the goals anddeliverables for the identity data warehouse, ETDL process, and reporting Project responsibilities include planning, critical path analysis, scheduling, earned value techniques, resolution to issues encountered throughout the lifecycle by maintaining action log, meeting minutes, gap analysis, SOX compliance audits, risk assessment, Asset Management and contingency plans in an agile environment Managed the Software Development Life Cycle Project Management. Created a project plan using MS Project. Managed the teams to do enhancements and testing Migrated from IDM to Net IQ and SailPoint Environment: Clarity, Ticketing system, Issue Tracking System, Deal Tracker, Identity Management, NetIQ Client Salepoint Past Experience: Thomson Reuters West Group, EDS, BCBS Excellus, Citizens Communications, M&T Bank Education: MBA Finance (USA), Kaplan University, 2015 Post Graduate Diploma in Computer Applications (India), Nehru Yuva Kendra, 2000 MSc Biochemistry (India), University of Madras, 1999 BSc in Microbiology, Biochemistry, Food & Nutrition, Nagarjuna University, AP, 1997 Certifications: PMP (Project Management Professional) CSM (Certified Scrum Master) SAFe 4.0 Scrum Master Courses: Java, Oracle, UNIX, IDM Architecture, Net IQ Client, Sailpoint, Lean Six Sigma Green belt, IT Service Mangement, BI Tools such as Datastage, Informatica, Cognos, OBIEE, ITIL Foundation in IT Servie Management, PM Tools, Psychology PM Tools: MS Project, Clarity, Agile Jira, Confluece, IIB, ITS, Rational Requisite Pro, SharePoint, BMC Remedy, BMC FootPrints, BMC Helix, MS Office Volunteer Experience: Project Manager Organization Project Management (OPM) Experts - PMI Organizational Products Sep 2014 Dec 2014 Scrum Master Humana Apr 2015 Sep 2015 Teacher (Science) Jan 2016 Dec 2018 Operations Manager & Non IT Project Management IMPEC IT Inc Apr 2020 Dec 2020 Instructor Business Management and Leadership 2024-2025 Keywords: business intelligence information technology hewlett packard microsoft mississippi California Connecticut Kentucky New York Pennsylvania Virginia