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suresh - Project Manager |Scrum Master| Delivery Lead

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Location: Frisco, Texas, USA

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SURESH KESAVAN |469 607 2522 | [email protected] | LinkedIn Current Location: Dallas, 75033, TX, USA (Open for relocation) Project Manager |Scrum Master| Delivery Lead PROFILE SUMMARY Accomplished Project Management Professional (PMP), SAFe Program Consultant (SPC), and Business Analyst with 25+ years of IT project delivery and transformation leadership. Proven expertise in managing multimillion-dollar budgets and driving enterprise-scale Agile programs across healthcare, government, finance, retail, Land management, Education, and aged care sectors. Delivered national-scale Salesforce-powered healthcare products serving 26M+ citizens, driving measurable improvements in service accessibility, efficiency, and patient engagement. Developed Salesforce-based aged care solutions for 1.8M people, enhancing serviceability, streamlining processes, and significantly improving customer satisfaction. Designed and deployed multiple Salesforce-integrated data analytics products across diverse user groups, empowering decision-making and unlocking business insights. Digitized state record transfer systems across 260+ public agencies using Salesforce implementation and workflow automation, boosting record processing speed by 80% and achieving high satisfaction among NSW government stakeholders. Digitized state record transfer systems across 260+ public agencies, boosting record processing speed by 80% and achieving high satisfaction among NSW government stakeholders. Launched large-scale ticketing solutions used by 8M+ people, improving ticketing accuracy and reducing internal revenue processing time by 50%. Recovered over $60M in government losses by delivering innovative digital platforms that eliminated inefficiencies and strengthened accountability. Consistently drove customer satisfaction growth from 50% to 80%, while optimizing internal processes to improve efficiency by up to 80%. Delivered end-to-end digital transformation initiatives including customer portals, AI/ML solutions, cloud platforms (AWS, Azure), and ERP systems, driving operational efficiency and post-launch enhancements. Optimized value streams and portfolio management, resulting in measurable improvements in delivery peed, transparency, and cost efficiency Skilled in facilitating Agile ceremonies including PI Planning, Scrum of Scrums, ART syncs, and retrospectives to align distributed teams, manage risks, issues, budget, dependencies, and resources, ensuring accelerated business value delivery. Recognized for establishing Lean-Agile Centres of Excellence, optimizing value streams, and enabling sustainable outcomes through transparency, collaboration, and strategic execution. My AI related posts on LinkedIn: LinkedInPost TECHNICAL SKILLS Project & Agile Delivery: Project Management, Scrum Mastery, Agile Ceremonies, SAFe PI Planning, Release Train Activities, SDLC, Agile Coaching, Facilitation, Stakeholder Management, Risk & Conflict Management, Dependency Management, Budget Management, Change Management Tools & Platforms: JIRA, Azure DevOps, Confluence, MS Project, PowerPoint, Visio Business Analysis & Architecture: Business Case Development, Process Modelling, Enterprise Architecture (TOGAF), Data Analysis, Reporting Product & Platform Delivery: Product Management, Salesforce Implementation & Platform, Cloud Technologies (AWS, Azure), Axial Back Office Databases: SQL Server 2000, Oracle, MySQL Data & AI Technologies: AI/ML, Data Science & Analytics, Python, SAS ETL, Gemini Vertex AI, Oracle Data Warehouse, BI Tools, J2EE, ASP.NET, Power BI, Salesforce Agentic, AI agents, Co-pilot, Gemini Vertex EDUCATION Bachelor of Technology, Kerala University CERTIFICATIONS Project Management Professional (PMP) SAFe Program Consultant (SPC) - Enabled to coach Scrum Master & RTE SAFe Scrum Master & Product Owner| Product Manager TOGAF Certified Enterprise Architect Postgraduate Certificate in Artificial Intelligence (AI) PROFESSIONAL EXPERIENCE Dept of Health and Aged Care | Australia Feb 2022- July 2025 Project Lead | Agile Lead Description: As Project Lead cum Product Owner/Business Analyst, I guided cross-functional teams in delivering digital health and aged care solutions, including Salesforce and data warehouse integration; facilitated Agile ceremonies and PI Planning; and coached teams, Managers and Leaders to improve Agile collaboration, delivery efficiency, and performance. Responsibilities: Delivered national-scale healthcare products serving 26M+ citizens, driving measurable improvements in service accessibility, efficiency, and patient engagement. Developed aged care solutions for 1.8M people, enhancing serviceability, streamlining processes, and significantly improving customer satisfaction. Managed and delivered complex Health care data applications in Salesforce and integrated to Health & Aged care data warehouse)-Order management Developed AI Functionalities in Salesforce (Agentic as PoC) Created project charters, work plans, Processes, and other related project artifacts Delivered Family Healthcare and Aged Care Portals integrating Salesforce and data warehouse. Facilitated Scrum of Scrums, PI Planning, ART, and Agile ceremonies across multiple teams. Managed end-to-end Agile delivery including feature planning, release trains, and sprint execution. Managed and delivered complex data analytic platforms, reports and matrix and data science products (Health & Aged care data warehouse) Implemented Aged care and Health data functionalities-integrated with Salesforce, data warehouse. Managing development multiple teams and sprint ceremonies (Agile SCRUM) Managed cross-functional team collaboration, dependencies, budget, risks and value stream deliveries. Executing the entire software development process (end to end) Environment: Oracle Data Warehouse, Teradata, Salesforce (Health & Aged Care Integration), SAS ETL, Business Intelligence Tools (BI), Cloud Technologies (AWS, Azure, Google Cloud Platform), MuleSoft, JSON, Microsoft Power BI, Google Gemini Vertex AI, DevOps State Record | Australia March 2021- Feb 2022 Project Delivery Lead | Scrum Master Description: As an Agile Lead, I oversaw the delivery of a Salesforce-based digital platform across 260 public offices, facilitated Agile ceremonies, coached the team on Agile values, resolved blockers, and managed risks, dependencies, and budgets to ensure timely project execution. Responsibilities: Delivered a Salesforce-based digital interface platform for 260 public offices for order management and supply chain. Managed and delivered of a public office digital interfaces platform (In Salesforce Cloud) for 260 publics office document record transfers Introduced the Product and Agile Value Stream oriented Transformation with funding and operational framework and Agile center of excellence. Managed dependencies, Budget, risks, integration for the delivery Managed sprint ceremonies (Agile SCRUM) Maximize value through deliverables and ensure the quality standards at the end of each sprint. Managed Agile ceremonies and managed cross-functional collaboration, risks, and dependencies. Enabled transparent delivery and continuous backlog refinement to drive product outcomes. Environment: Salesforce, Oracle Database, Axial Back Office, Cloud Technologies (AWS, Azure, GCP), Python, Jira, MS Project State Transport | Australia April 2019 Feb 2021 Agile Delivery Lead Description: Implemented the Scaled Agile Framework in the NSW Transport environment, delivering Agile solutions for Opal Connect ticketing projects by facilitating sprint ceremonies, managing dependencies, and removing impediments. Promoted strong Agile practices to enhance team collaboration and performance Responsibilities: Delivered digital ticketing products (Opal Connect) . Craft and create capability roadmap for Scrum Masters and Agile Coaches Facilitated Agile ceremonies, managed dependencies, and resolved blockers to improve delivery. Implemented innovative ticketing products and Backoffice in NSW public transports Managed sprint ceremonies (Agile SCRUM) Managed Implementation of Salesforce for Customer interaction, Order management and supply chain. Managed Product managements task -Opal Connect Ticketing projects. Managed dependencies and removing impediments to scrum team s progress. Coached the team to be self-organizing and independent in running Daily Scrum and collaboratively find solutions to impediments. Established strong Agile practices, processes, and behaviors for team members Environment: Oracle Data Warehouse, Salesforce, Ticketing Platforms, SAS ETL, Business Intelligence Tools (BI), Cloud Technologies (AWS, Azure), Payment platform, Java, Frontend platform, Jira, MS Project Australian Taxation Office: | Australia Sept 2018 April 2019 Project Delivery Lead Description: Delivered a tax risk assessment engine and reporting products by facilitating backlog management, resolving issues, and fostering collaboration among technical teams. I led the delivery of complex data integration processes while coaching teams on Agile values, promoting transparency, and driving continuous improvement. Responsibilities: Managed and delivered of tax avoidance related risk assessment products. Implemented taxation data processing and complex reporting products related risk Support resolution of issues, remove blockers and work with other technical teams to deliver technical focused outcomes Acted as a servant leader and Agile lead, coaching and mentoring team members values of agile principles Facilitated backlog visibility and technical solution delivery across Agile teams. Environment: Cloud Technologies (AWS, Azure), Payment platform, Java, Oracle Datawarehouse, SQL, DB2, BI Tools, Jira, MS Project Justice Dept | Australia March 2017 Sept 2018 Agile Delivery Lead | Scrum Master Description: Led Agile delivery for major Justice Link system reforms aligned with NSW sentencing legislation. Facilitated full Scrum ceremonies and coached teams in Agile principles and practices. Managed end-to-end project execution including planning, budgeting, and status reporting. Responsibilities: Delivered major changes to the Justice Link system for with new NSW sentencing legislation Trained the team in the Agile to Value and Outcome based measures for success Managed Agile ceremonies and project lifecycle from concept to implementation. Own the accountability for training and mentioning the Scrum Champions into being change agents for applying Scrum principles to teams Environment: Cloud Technologies (Azure), Justice Link Platform, SQL server Payment platform, Java, Oracle Datawarehouse, BI Platform Tools. Sydney Train: | Australia Sept 2015 March 2017 Stream Lead Description: Led ERP implementation process streams and operational transformation initiatives. Collaborated with executives to manage change and stakeholder expectations. Delivered business process improvements and complex technology upgrades. Responsibilities: Delivered Operational Transformation scope- Managed and delivered ERP Implementation Process streams components Facilitated change, including collaboration with management and executive stakeholders Maintain, and influence program stakeholder relationships, expectations, Managed business process improvement and complex technology changes Environment: Cloud Technologies (AWS, Azure, Google Cloud Platform), Java, Oracle, SQL, Dept: Environment | Australia Aug 2000- Sep2014 Project Lead |Business Analyst Description: Led business and technical delivery across major digital transformation initiatives. Managed end-to-end project lifecycles, including solution design, documentation, and stakeholder alignment. Delivered key business analysis for immigration transformation and complex process reengineering projects. Performed requirements gathering, data analysis, and process improvement across multiple domains. Drove innovative system implementations with a strong focus on value, usability, and operational efficiency. Responsibilities: Managed business and technical requirements and delivery Managed and delivered Business Analysis (Lead) components for Immigration transformation project. Business Process improvement and digital transformation Managed and supported end to end project delivery TNT- Supply chain and Order management digital transformation Managed innovative solution design and documentation Perform business analysis for application development and business process reengineering projects. Delivered requirement analysis, data analysis and Process improvement End to end project life cycle Environment: Payment platform, Java , webserver, Oracle ,SQL server, Web technologies, Java script Keywords: artificial intelligence machine learning business intelligence information technology microsoft mississippi Colorado Texas