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priyanka kakani - Salesforce developer

[email protected]

Location: Dallas, Texas, USA

Relocation: YES

Visa: H1B

Salesforce Certified Advance Administrator and Platform developer with 7+ years of experience as a salesforce consultant in Force.com Administration, development and providing support for CRM projects implementation, SFDC.com CRM integration and deploying custom integration solutions in Pharmaceutical, Telecom, banking & financial, technology, applying SCRUM/Agile development practices throughout the software development lifecycle with expertise in Data Cloud implementations, validating Salesforce LC Next Gen solutions, and translating business requirements into Salesforce-aligned functional scenarios and acceptance criteria, with extensive experience in legacy application migration and code translation from VB6, .NET, and Java to Salesforce and deep expertise in SQL Server, Oracle, and MySQL database systems, including experience with Salesforce Field Service (FSL/FSM) implementations and mobile field service operations. Experience in developing the Lightning Web Components and Lightning Aura Components. Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs, successfully delivering projects using SCRUM/Agile development practices, including coordinating offshore QA resources to ensure adherence to quality standards and best practices and assessing upstream/downstream system impacts of Salesforce changes on enterprise capabilities. Working on Experience-cloud to build with different types of community users, leveraging Omnistudio for rapid application development and component-based solutions. Expertise in problem solve and think creatively about technology solutions to deliver a business or program need. Expertise in various stages of Software Development Life Cycle (SDLC) including developing, deploying, enhancements and integrating Salesforce.com CRM solutions. Experience in downloading, installing and upgrading App Exchange packages. Experience in Web services using Soap UI and REST API integration. Experience specializing in Salesforce Order Management System (OMS), CPQ, and B2B/B2C commerce solutions. Extensive experience with Salesforce OMS, Commerce Cloud, OCI (Order Capture Interface), and Service Cloud, integrating them to deliver unified customer experience. Experience with Salesforce OMS, Commerce Cloud, OCI (Order Capture Interface), and Service Cloud, integrating them to deliver unified customer experience. Optimized OMS performance by fine-tuning data models, indexing strategies, and bulk processing jobs, reducing API callouts by 40%. Hands on experience in business requirements analysis, gap identification, and translation into Salesforce-aligned functional scenarios and acceptance criteria, preparing FRD-functional specifications and technical design documents from understanding and analyzing the client requirements. Worked on remedy/ Service now tickets and Incidents. Implemented robust security features, including user authentication, OAuth integration, and data encryption, to protect sensitive information and ensure compliance with industry standards (e.g., GDPR, HIPAA). Worked on Azure cloud services and Microsoft ERP. Debugged Apex scripts using Debug Logs and to develop Apex code using best practices to avoid hitting Governor Limits. Migrated data and translated code from legacy applications including VB6, .NET, and Java systems as well as Siebel and SAP to Salesforce using Import wizard and Apex Data Loader utility and migrated code from Sandboxes to Production using Change Sets. Support a positive team culture in order to enable an authentic and open environment that growths with the diverse experiences and perspectives of the team. CERTIFICATES Salesforce Certified Administrator Salesforce Platform Developer I Salesforce Certified Platform App Builder Certification Technical Skills Salesforce Platforms: Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, Field Service (FSL/FSMDevelopment: Apex, LWC, JavaScript (ES6+), SOQL/SOSL, Lightning Aura, Visualforce Pages Integrations: REST/SOAP APIs, MuleSoft, Salesforce Connect, Platform Events DevOps: Salesforce DX, GitHub Actions, Jenkins, Copado, Scratch Orgs Architecture: Enterprise Patterns, Governor Limit Optimization, Security Models (HIPAA/GxP), Design Patterns Work Experience Role: SENIOR SALESFORCE DEVELOPER Client: Halozyme Therapeutics Inc. Location: USA Time Frame: Jul 2025 to Present Responsibilities: Led the end-to-end implementation of Salesforce to streamline patient support programs, improving case resolution time by 40%, and conducted functional and end-to-end validation of Salesforce LC Next Gen solutions to ensure alignment with business objectives. Developed custom Lightning Web Components (LWC) for a unified patient portal, reducing manual data entry by 30%. Designed & deployed AI-driven solutions using Einstein Analytics, Prediction Builder, and Recommendation Engine, improving customer engagement by 35%. Led end-to-end implementation of Einstein Discovery for sales forecasting, reducing manual efforts by 50% and increasing forecast accuracy by 25%. Designed & deployed Agentforce AI solutions to enhance contact center productivity, reducing average handle time (AHT) by 25% through real-time agent guidance, leveraging extensive experience with the platform. Architected and implemented Data Cloud solutions to unify customer data across multiple sources, enabling personalized engagement strategies and improving data-driven decision making. Implemented Einstein Conversation Insights with Agent force to analyze customer interactions, improving first-call resolution (FCR) by 18%. Architected custom AI models integrated with Salesforce using Einstein Language & Vision APIs for sentiment analysis and image recognition. Designed and implemented Health Cloud care plans to manage patient treatment journeys, improving adherence by 35% through automated milestone tracking. Configured Health Cloud care coordination workflows to streamline communication between providers, patients, and support teams, reducing follow-up delays by 25%. As part of Service Cloud Implementations have worked on Omnichannel Patient Support, Case Management, Knowledge Management. Developed Health Cloud care teams and role-based access to ensure HIPAA compliance while enabling secure collaboration among physicians, nurses, and case managers. Built Health Cloud-affiliated patient profiles with consolidated medical history, allergies, and medications, reducing duplicate data entry by 50% Conducted code reviews and pair programming sessions to enforce Apex trigger frameworks and bulkification best practices. Spearheaded architecture discussions with CTO and product owners to translate business needs into technical user stories, ensuring adherence to scalable design patterns. Utilize Flosum and Ownbackup for version control, continuous integration, release management, and data protection, ensuring all changes are tracked and properly governed with comprehensive backup strategies. Implemented Azure DevOps for tracking requirements and managing project timelines, integrating with existing Salesforce development workflows to enhance visibility and coordination. Led sprint planning and backlog refinement for Salesforce team, improving velocity by 25% through story-point optimization and dependency mapping, while coordinating offshore QA resources to ensure adherence to quality standards and best practices throughout development cycles and proactively removing blockers to maintain project timelines. Created API services for data integration from legacy system to SFDC using Mulesoft ESB (Community Edition) and Jitterbit for ETL processes, ensuring seamless data flow across systems, with extensive experience in SQL Server, Oracle, and MySQL database systems for backend data management. Architected a patient support portal (Salesforce Experience cloud + LWC) that reduced case resolution time. Designed and implemented Salesforce solutions tailored for Licensee organization use cases, addressing complex business requirements and ensuring seamless integration with existing systems. Applied knowledge of asset-heavy industry processes including outage management and field operations to design scalable Salesforce solutions for complex operational environments. Configured and optimized scheduling and workforce management within Salesforce Field Service to improve field technician efficiency and resource allocation. Assessed upstream and downstream system impacts of Salesforce changes on enterprise capabilities including user onboarding and shared services to ensure comprehensive solution design. Ability to analyze business requirements, identify gaps, and translate them into Salesforce-aligned functional scenarios and acceptance criteria, discussing with functional and client product owners on required changes that aligns with Salesforce product stack and architecture, including Licensee organization use cases to ensure comprehensive solution design, while identifying early lifecycle risks, dependencies, and solution gaps in collaboration with product owners and architects. Involved in Branding, Navigation and customization of Experience-cloud pages. Environment: Salesforce Health Cloud, Service Cloud, Experience Cloud, Agentforce AI, Einstein Analytics/Discovery/Prediction Builder, LWC, Apex, Omnichannel, Field Service, Data Cloud, MuleSoft (CE), Jitterbit, Azure DevOps, Flosum, OwnBackup, SQL Server, Oracle, MySQL, Agile/Scrum, HIPAA-compliant healthcare ecosystem with AI-driven patient support and enterprise integrations. Role: SENIOR SALESFORCE DEVELOPER Client: Incyte Corp Location: USA Time Frame: Jan 2025 to Jun 2025 Responsibilities: Working on Salesforce Experience-cloud and creating Lightning web components for Communities pages, conducting functional and end-to-end validation of LC Next Gen solutions to ensure optimal performance and user experience. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing. Ability to analyze business requirements, identify gaps, and translate them into Salesforce-aligned functional scenarios and acceptance criteria, discussing with functional and client product owners on required changes that aligns with Salesforce product stack and architecture, including Licensee organization use cases to ensure comprehensive solution design, while identifying early lifecycle risks, dependencies, and solution gaps in collaboration with product owners and architects. Leveraged Health Cloud s Einstein Analytics to track patient outcomes, identify high-risk cases, and optimize care interventions. Implemented Health Cloud s referral management system to track specialist consults, reducing referral processing time by 30%. Involved in Branding, Navigation and customization of Experience-cloud pages. Configured and deployed Genesys Cloud CX (or Genesys Pure Connect/PureCloud) CTI integration with Salesforce to enable seamless telephony operations. Designed and implemented Omnichannel Routing in Genesys to prioritize and route calls/SMS/emails to the right agents based on skills, availability, and Salesforce data. Conducted user training for agents and admins on Genesys CTI features within Salesforce to improve adoption and efficiency. Utilize Flosum and Ownbackup for version control, continuous integration, release management, and data protection, ensuring all changes are tracked and properly governed with comprehensive backup strategies. Implemented Azure DevOps for tracking requirements and managing project timelines, integrating with existing Salesforce development workflows to enhance visibility and coordination. Architected a custom order orchestration engine reducing order processing time by 40%. Integrated Salesforce OMS with SAP S/4HANA for real-time inventory and order synchronization. Worked on integrations using Rest API to get data from different systems. Developed custom event tracking scripts using JavaScript and Salesforce Lightning Web Components (LWC) to capture specific user interactions on websites integrated with Salesforce Site Tracker. Developed automation scripts and workflows in Salesforce and Site tracker, streamlining approval processes and task assignments, which reduced manual intervention by 40% and ensured proactive turnaround times for project delivery. Configured and customized Salesforce platform to meet specific business requirements, including creating custom objects, fields, workflows, validation rules, and process automation. Developed Apex classes, triggers, Visualforce pages, Lightning components, and other custom solutions to extend Salesforce functionality, applying design patterns for scalable architecture. Developed and implemented customized Salesforce dashboards and reports, providing real-time visibility into key performance metrics and enabling data-driven decision-making for stakeholders across the organization. Working on test classes and making sure to cover all lines of code and maintaining at least same percentage or at least 1% more than the Production code. Contributed to data migration activities, ensuring data integrity and consistency across systems. Environment: Salesforce Experience Cloud, Health Cloud, Lightning Web Components (LWC), Apex, Visualforce, REST APIs, Salesforce OMS, SAP S/4HANA, Genesys Cloud CX (CTI & Omnichannel), Einstein Analytics, Azure DevOps, Flosum, OwnBackup, JavaScript, Salesforce Site Tracker, CI/CD, and Agile SDLC. Role: SALESFORCE DEVELOPER Client: Lithia Motors, Inc. Location: USA Time Frame: Aug 2023- Dec 2024 Responsibilities: Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing. Worked closely with Business Leadership to establish, document and implement various sales related processes to ensure application functionality. Implemented FSC solutions to streamline financial operations and enhance data security. Integrated FSC with existing financial systems to ensure seamless data flow and compatibility. Integrated Genesys CTI Adapter with Salesforce Lightning, enabling click-to-dial, screen pops, call logging, and disposition tracking. Customized Genesys Softphone (GAD) within Salesforce to enhance agent productivity with call controls, presence management, and call routing. Resolved integration issues between Genesys CTI and Salesforce, including authentication errors, call transfer failures, and data synchronization delays. Worked on development of custom Lightning web components and lightning app pages and record pages. Automated order fulfillment workflows using Process Builder and Flow, reducing manual errors by 30%. Implemented a custom returns management system within Salesforce OMS, streamlining RMA processes. Managed data migration from legacy systems to FSC, ensuring data integrity and consistency. Designed asset management solutions within Salesforce to track field equipment and maintenance schedules for operational efficiency. Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production. Customized the Salesforce Mobile App for Field Service operations to align with business requirements, configuring mobile workflows for field technicians. Automated FSL workflows, scheduling optimization rules, and maintenance plans using Apex and process builder to improve field service efficiency. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Experience creating objects, fields, case management, and lightning flows and designed and maintained UI as required. Involved in fixing hyper care bugs, production fixes, preparing project documentation and demo to business. Interacted with the Salesforce.com premium tech support team on a regular basis. Work with end users to address requirements, usability, accessibility, security and change requests to ensure application functionality. Configure and customize most of the Sales Cloud components including contacts, opportunities, and products page layouts of the Accounts, contacts and opportunities objects for Sales profile. Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits. Environment: Salesforce Lightning Platform (Sales Cloud, Financial Services Cloud, Service Cloud, Field Service Lightning, Salesforce OMS), Apex, Lightning Web Components (LWC), SOQL/SOSL, Process Builder, Flows, Salesforce Mobile App, Genesys CTI (GAD), Sandbox & Production environments, Data Migration tools, Salesforce APIs, Debug Logs, and Salesforce Premium Support. Role: Salesforce Developer/Support Client: LVD Location: India Time Frame: Sept 2020-Feb 2023 Responsibilities: Played lead in reviewing User-stories, analyzing business requirements and translating them into technical requirements, estimated user stories, planned team capacity and worked closely with Scrum Master to finalize Sprint scope, applying SCRUM/Agile development practices to ensure timely delivery, while coordinating offshore QA resources to ensure adherence to quality standards and best practices to validate deliverables and proactively removing development blockers. Performed detailed analysis for business specific metrics for production management for current and potential issues provide thresholds to ensure timely remediation. Worked in both AGILE/SCRUM and SDLC based development environment and participating in SCRUM sessions that includes Analysing, Designing, Coding, Testing and Implementation, consistently applying SCRUM/Agile development practices to optimize team performance. Led end-to-end implementation of Salesforce Order Management System (OMS) for a global eCommerce platform, ensuring seamless order orchestration, inventory management, and fulfillment workflows, with solutions designed for Licensee organization use cases to support complex business models. Provided ongoing support, troubleshooting, and optimization of the OMS platform, reducing order processing time by 30%. Design and customize page layouts for work orders, service appointments, and other FSL objects. Used Demand Tools to identify duplicates records as records are created or modified by list loads and end user entry. Worked on CTI integration using Five9 and configured agent call center console and omni supervisor console. Worked on OMNI channel setup, Email to Case configuration and Fax to case configuration. Provide continuous Pro-Active monitoring and improvement of systems job automation, performance tuning, capacity planning. Worked on remedy / Service now tickets and Incidents to determine if an incident needs to be escalated according to priority and severity of the issue and ensure that Incidents assigned to their Support Groups are resolved and that service is restored. Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production. Experience working with Salesforce Data Loader, Import wizard and legacy import wizard for efficient data management operations. Experience creating objects, fields, case management, and lightning flows and designed and maintained UI as required. Involved in the implementation of Validation rules, Email Templates, Sharing and Security rules for the application. Configure and customize most of the Sales Cloud components including contacts, opportunities, and products page layouts of the Accounts, contacts and opportunities objects for Sales profile. Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits. Environment: Salesforce Sales Cloud & Service Cloud, Salesforce Order Management (OMS), Lightning Experience (Aura/LWC), Apex, SOQL, Lightning Flows, CTI (Five9), Omni-Channel, Email-to-Case, Fax-to-Case, Salesforce Data Loader, Demand Tools, Agile/Scrum, ServiceNow/Remedy, CI/CD (Sandbox Production), and SDLC-based delivery. Role: Salesforce Developer/Administrator Client: TCS Location: INDIA Time Frame: Jan 2019 August 2020 Responsibilities: Interacted with various business team members to gather the requirements and documented the requirements. Migrating Data from Siebel CRM to Salesforce Involved in deploying the CRM tool Salesforce.com to include business requirement development, dashboard development, report & list view development, process flows and documentation. Configured security and organizational hierarchy for Salesforce implementation. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Created workflow rules and defined related tasks, email alerts, and field updates. Responsible for development, support, maintenance and implementation of small to medium non-complex components of a project module. Works on problems of limited scope, through usage of standard programming concepts and principles. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic. Implemented Web Services for integrating internal non-SFDC systems to update relevant fields in Salesforce.com pages/objects. Environment: Salesforce CRM (Salesforce.com), Siebel CRM, Apex Classes & Triggers, Visualforce, Force.com Developer Toolkit, Salesforce Security Model, Workflow Rules, Approval Processes, Web Services (SOAP/REST), Data Migration Tools, Reports & Dashboards, Process Flows, Custom Objects & Page Layouts. Keywords: continuous integration continuous deployment quality analyst artificial intelligence user interface container edition