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Vani .R - Servicenow

[email protected]

Location: Atlanta, Georgia, USA

Relocation: Any

Visa:

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Vani ServiceNow Developer/Admin PROFESSIONAL SUMMARY Senior ServiceNow Developer / Administrator with 8+ years of IT experience and hands-on expertise in designing, developing, and administering scalable ServiceNow solutions across Insurance, Retail, Financial Services, and Enterprise IT environments. Experienced in ITSM, ITOM, ITAM (HAM Pro/SAM Pro), CMDB, HRSD, IRM/GRC, SecOps, Service Portal, Discovery, and Integration Hub implementations aligned with ITIL v4 best practices. Strong background in platform architecture, automation strategy, CMDB governance, and enterprise integrations using REST/SOAP APIs. Known for delivering upgrade-safe customizations, optimizing performance, and driving automation to reduce operational overhead. A collaborative and business-focused engineer who works closely with stakeholders to translate complex requirements into scalable, secure, and maintainable ServiceNow solutions. Expert in JavaScript, Glide APIs, Client Scripts, UI Policies, and Script Includes for custom UI and business logic. Expert in JavaScript, AngularJS, and Glide API for building dynamic UI components and business logic. Hands-onexperiencewithAgile/SCRUMmethodologyandfamiliarwithITILv4frameworks. Deep understanding of DOM manipulation, event-driven scripting, and asynchronous web requests for real-time updates. IntegratedCMDBwithBCMtoenhanceITriskassessmentsanddisasterrecoveryplanning. Strong expertise in JavaScript, HTML, CSS, and AJAX for building and customizing UI components in ServiceNow. Experienced in network protocols (TCP/IP, HTTP, SSL), firewall configurations, and troubleshooting connectivity for ServiceNow integrations. Strong background in testing strategy development, including automated and manual test plans to validate ServiceNow implementations. Custom application development in the platform. Worked extensively with Eclipse, Android Studio, and Visual Studio. Experienced in integrating ServiceNow ITAM and Security Operations modules with enterprise tools like Microsoft SCCM and Qualys to enhance asset visibility and vulnerability management Good Knowledge of ITIL and ITSM best practices. Hands-on experience in data migration, legacy system integration, and implementing IRM/GRC modules in compliance-focused environments. Education: Master s in Computer Science Technical Skills: ITSM Tools/Modules: Incident Management, Problem Management, Change Management, Request Management, Event Management, Asset Management, Service Catalog, Service Portal, Service Mapping, Customer Service Management (CSM), HR Service Delivery (HRSD), Configuration Management Database (CMDB), IT Operations Management (ITOM), IT Asset Management (ITAM), Governance Risk & Compliance (GRC), Telecom Service Operations Management (TSOM), MID Server, LDAP Integration Specialties ServiceNow Development & Administration, ITSM Process Automation, API Integration (REST/SOAP), Claims Appeal Workflows, ITIL v4 Framework, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Automated Test Framework (ATF), Performance Analytics, AI/PI, SecOps, SSL Configuration Programming Languages JavaScript (Glide API), HTML5, CSS3, XML, Ajax, C, C++, Java, SQL, PL/SQL, AngularJS, ReactJS, NodeJS Open-source Tools Basic knowledge on Devops tools like Ansible, GitHub. Scripting Languages JavaScript, HTML, CSS, Ajax, XML Database Tools SQL Client, TOAD, SQL Developer Monitoring Tools: SPLUNK Database: ORACLE, MySQL, SQL Server Operating Systems: LINUX, UNIX, Windows Work Experience: Client: Auto-Owners Insurance Lansing, MI March 2024 Current Role: Senior ServiceNow Developer Responsibilities: Led end-to-end implementation of IRM/GRC modules including Risk Management, Policy & Compliance, Control Testing, and Issue Management to support insurance regulatory frameworks (SOX, HIPAA-aligned controls). Designed automated Claims Appeal and Case Management workflows within ServiceNow CSM to streamline insurance case routing, SLA tracking, and escalation handling. Implemented HAM Pro and SAM Pro lifecycle processes including procurement, allocation, software normalization, reconciliation, and license compliance reporting. Developed automated risk assessment workflows using Flow Designer, Business Rules, and Script Includes to track inherent and residual risks. Implemented strict ACL and role-based access controls to enforce data segregation between underwriting, claims, and finance teams. Built executive-level dashboards combining IRM, ITSM, and ITAM KPIs for leadership visibility. Managed instance upgrades, performed impact analysis, and ensured upgrade-safe customizations across multiple releases. Documented API interaction workflows using REST, SOAP, and JSON standards to ensure accurate asset and license data synchronization. Supported User Acceptance Testing (UAT) by developing test cases, validating results, and coordinating defect resolution. Ensured requirements were developed and delivered to specification by reviewing completed stories against acceptance criteria. Environment: ServiceNow Portal, Service Catalog, ITSM, ITOM, HRSD, CSM, IRM, GRC, FSM, SAM Pro, ITAM, FSO, SecOps, CMDB, AI/ML, HTML5, CSS3, JavaScript, Glide API, REST/SOAP APIs, AWS (S3, Lambda, CloudWatch, API Gateway), Jenkins, GitHub, Kubernetes. Client: Overstock Salt Lake City, UT April2019 August 2023 Role: ServiceNow Developer Responsibilities: Led ITSM and ITOM implementation supporting high-availability e-commerce infrastructure and fulfillment operations. Implemented Event Management and alert correlation rules, integrating Splunk and monitoring tools to reduce alert noise by correlating infrastructure events. Built Service Portal solutions for internal fulfillment and warehouse teams to request infrastructure and access services. Developed custom integrations with Jira and DevOps pipelines to synchronize incident tickets and deployment changes. Implemented Predictive Intelligence to improve incident categorization and assignment accuracy. Optimized performance by tuning GlideRecord queries and refactoring legacy scripts to ensure scalable architecture Managed update sets, CI/CD deployments via Jenkins, and coordinated release cycles in Agile environment. Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test. Work with development team to migrate updates into the production environment. Use SCRUM/Agile development methodologies Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support. Environment: ServiceNow (ITSM, ITOM, CMDB, Event Management, Service Portal), Discovery, Service Mapping, Flow Designer, Integration Hub, Splunk, Jira, AWS, Jenkins, GitHub, JavaScript, Glide API. Client:MasterCard, St Louis, MO March2017 March 2019 Role: ServiceNow Developer Responsibilities: Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow. Facilitating rollout of new applications and modules and Design and implement new functionality using BusinessRules, UIPolicies, Access Lists etc. Extensively Implemented ServiceNow process of implementation for Incident Management, Problem Management, Change Management, Asset Management, Service Request Management (Service Catalog). Service Catalog Request WorkflowDesign and Configuration. Worked on customizing user interface including forms, lists and created record producers for incident and change management. Worked on PPM project management and demand management. Worked on Vendor performance management to evaluate and assign roles to users. Involved in creating scorecards from ServiceNow CMDB. Created real-time ServiceNOW reports to track Worked on Content Management System for different vendors using ServiceNow instance. Worked on the Domain Separation to achieve different requirements. Worked on data separation and domain customization. Customized and created workflows for change management, Configuration Management, knowledge management and service catalog items Environment: Problem Management, Change management, Service request management, Business rules, UI policies, Domine Separation, Data Segregation . Keywords: cprogramm cplusplus continuous integration continuous deployment artificial intelligence machine learning user interface sthree information technology procedural language Michigan Missouri Utah