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Spoorthy - Salesforce Consultant

[email protected]

Location: Budd Lake, New Jersey, USA

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Visa: H1

Resume file: Spoorthy Dasari SF Resume_1772488177108.doc Please check the file(s) for viruses. Files are checked manually and then made available for download.

Spoorthy Dasari Senior Salesforce Consultant (Admin, Developer, BA) Email: [email protected] LinkedIn: https://www.linkedin.com/in/spoorthysfdc/ Cell: 201-765-7666 Summary Salesforce CRM professional with strong 11+ experience across Business & Data Analysis, Design, Development, Administration, Configuration, Implementation, and Support on the Salesforce.com / Force.com platform using Apex. Expertise in Salesforce Development including Apex Classes, Triggers, Batch Apex, Scheduled Apex, Test Classes, and Visualforce Pages, with a strong focus on error handling, exception management, logging, and governor-limit optimization. Solid understanding of data structures and data modeling, including Custom Objects, Fields, Relationships, Junction Objects (Master-Detail, Lookup), schema design, and Entity Relationship Diagrams (ERD). Hands-on experience with Salesforce Administration, including Profiles, Roles, Permission Sets, Record Types, Page Layouts, Approval Processes, Validation Rules, Reports, Dashboards, Tasks, Actions, and Email Services. Experience implementing Salesforce automation using Flows (Record-Triggered, Screen, Scheduled), Process Builder, and Workflow Rules (legacy) to improve operational efficiency. Worked closely with business stakeholders and cross-functional teams to gather requirements, enhance business processes, and support sales and marketing initiatives using Salesforce applications. Experience with Salesforce Lightning Experience including Lightning UI adoption, configuration, and compatibility support alongside existing Visualforce implementations. Hands-on experience with Einstein Analytics / CRM Analytics, including dashboards, data exploration, and insights to support reporting and business decision-making. Strong experience in integrations and data exchange, including REST/SOAP APIs, JSON, Web Services, and third-party application integrations. Proficient in data migration and data operations using Salesforce Data Loader, ETL tools (Informatica), data cleansing, validation, and reconciliation. Extensive experience with SFDC standard objects such as Accounts, Contacts, Leads, Opportunities, Cases, along with advanced reporting and dashboards. Experience working in Agile / Scrum environments, supporting iterative Salesforce custom application development and continuous delivery. Hands-on experience with deployments and release management, deploying changes across Sandboxes to Production, maintaining deployment checklists, and coordinating releases. Strong understanding of Salesforce security and sharing models, including OWD, Role Hierarchy, Sharing Rules, Field-Level Security, and access governance. Education: Master in Electrical and Computer Engineering Texas Tech University 2013 Bachelors in electronic and communication JNTUH 2011 Certifications: Salesforce Certified Service Cloud Consultant Salesforce Certified Sales Cloud Consultant Salesforce Advanced Administrator Salesforce Certified Force.com Developer Salesforce Certified Administrator Salesforce Trailhead & Specializations: Security Specialist Super badge Data Security User Authentication Identity Basics Professional Experience Client: 2U Inc., Remote July 2021 Present Role: Senior Salesforce Consultant Project: 2U, Inc. is a leading education technology company that leverages Salesforce to streamline and manage cross-functional processes across marketing, admissions, enrollment, student services, and learner lifecycle engagement. Led Salesforce CRM delivery for a large-scale education technology platform supporting marketing, admissions, enrollment, student services, and learner lifecycle operations. Owned design, development, release management, and production support across 50+ Salesforce orgs, enabling scalable enrollment workflows, CRM automation, and integrations with LMS and Marketing Cloud systems for global university partners. Responsibilities: Managed Salesforce CRM student data and enrollment processes, including prospect management, course enrollment, and LMS system integrations. Supported the full application lifecycle by delivering enhancements, bug fixes, and production support for enrollment and CRM systems. Designed, developed, tested, and deployed custom Salesforce solutions for new and existing business requirements. Analyzed existing Salesforce system functionality to design scalable and optimized enhancements. Executed release and deployment management across 50+ Salesforce production instances, ensuring stability and compliance. Developed and architected custom Salesforce applications and automation using Apex, Visualforce, Flows, and declarative tools. Collaborated with the CRM Engineering team to support development and engineering initiatives across multiple business units. Provided operational and technical support to the Enrollments team, enabling faster deployments and issue resolution. Led technical delivery for custom development, system integrations, and data migration activities within CRM implementations. Designed and implemented Salesforce data models, including objects, relationships, and schema architecture. Delivered enhancements and new functionality for CRMSD, Enrollments, and Customer Operations (CUSTOPS) teams. Developed Salesforce web services and integrations to synchronize Email Opt-Out preferences between Salesforce Leads/Contacts and Marketing Cloud. Performed steady-state Salesforce maintenance, monitoring system health, resolving defects, and ensuring platform performance and reliability. Synopsis: Senior Salesforce Consultant with extensive experience delivering enterprise Salesforce CRM solutions across 50+ multi-org environments. Proven expertise in designing and implementing scalable CRM, enrollment, and student lifecycle systems using Apex, Visualforce, Flows, and declarative automation. Strong background in integrations (REST APIs, Marketing Cloud, GraphQL), data operations, CI/CD, and production support. Experienced in Agile delivery, release management, and cross-functional collaboration within large, distributed teams. Clients: 2U Inc., Brooklyn NY Dec 2019 - July 2021 Role: Sr. SFDC Analyst/Consultant Responsibilities: Supported high-volume enrollment operations during peak admission cycles, ensuring continuity of enrollment and student onboarding processes. Acted as first-line Salesforce support for enrollment and CRM issues, troubleshooting data, automation, and integration failures in production. Analyzed existing enrollment workflows and identified process gaps where standard automation could not scale during peak loads. Designed and implemented temporary and workaround solutions to mitigate system bottlenecks and reduce operational risk during busy enrollment periods. Collaborated with cross-functional teams including Enrollments, CRM Engineering, Marketing, and Data Operations to resolve time-sensitive issues. Assisted in designing future-state Salesforce solutions to improve enrollment scalability and reduce manual intervention. Developed and enhanced Salesforce components using Apex, Visualforce, Workflow Rules, Validation Rules, and Process Builder. Supported integrations between Salesforce and Marketing Cloud, ensuring accurate lead, contact, and communication data flow. Performed data analysis, data cleanup, and bulk data operations to support enrollment accuracy and reporting needs. Participated in Salesforce deployments and release activities using Copado, Gearset, Jenkins, and GitHub. Assisted with sandbox management, change tracking, and deployment validation across lower and production environments. Created and maintained Salesforce reports and dashboards to support enrollment operations and management visibility. Supported SSO configurations and user access management for enrollment and CRM users. Documented operational processes, production issues, and resolution steps to improve future incident response. Environment: Salesforce.com Platform, Sales Cloud, Apex, Visualforce, Workflow Rules, Validation Rules, Process Builder, REST API, Web Services, Integrations, Copado, Gearset, Jenkins, GitHub, Data Analysis & Operations, SSO, Deployment Tools. Client: DuPont, Wilmington, DE Jan 2019 - Nov 2019 Rele: Sr. SFDC Consultant / Business Analyst Project: Supported Salesforce Sales and Service Cloud implementations for DuPont, acting as the primary bridge between business users and technical teams for requirements, configuration, data migration, and UAT activities. Responsibilities: Served as the primary point of contact with business users for requirement gathering, including technical, functional, and business aspects of Salesforce implementations. Created comprehensive business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, data mapping, and interface specifications. Conducted extensive data analysis for migration projects, including impact analysis for Roles and Profiles merge and migration initiatives. Collaborated with development and implementation teams to translate business requirements into technical specifications and validate user story implementations. Documented requirements and shared with Salesforce consultants and cross-functional teams to ensure smooth implementation. Facilitated demos, user training, and feedback sessions, and worked closely with the implementation team to address open items while maintaining project timelines. Worked extensively on Sales Cloud and Service Cloud, performing data load, data integrity checks, QA, and UAT activities. Managed Salesforce transitions between DocuSign and Adobe Sign integrations. Configured Salesforce features including custom objects, custom tabs, workflows, approvals, roles, profiles, sharing settings, page layouts, record types, and object relationships. Generated and maintained reports and dashboards to support business decision-making. Supported data migration, deployments, and impact analysis across Salesforce environments. Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects & Tabs, Roles & Profiles, Sharing Settings, Page Layouts, Record Types, Page Layout Assignments, Data Loader, Data Migration & Analysis, Adobe Sign, DocGen, Reports & Dashboards, UAT & QA, Integrations, Data Modeling, Object Relationships, Deployments, BRDs/FRDs, User Training & Documentation. Client: The Chemours Company, Wilmington, DE June 2015 Dec 2018 Role: Salesforce.com Developer / Admin / PROD Support Project: The Chemours Company is an American chemical manufacturer operating across Titanium Technologies, Fluor products, and Chemical Solutions. Salesforce.com was leveraged to manage over twenty applications spanning Marketing, Sales, and post-production activities globally. Responsibilities: Redesigned security model, sharing settings, and account management processes to provide a 360-degree view. Provided post-production support, development enhancements, and new functionality implementations. Coordinated onshore and offshore teams and conducted one-on-one stakeholder and end-user requirement sessions. Improved overall test class code coverage from 71% to 85%, ensuring robust Apex deployments. Developed and enhanced Lightning applications, Aura components, and process flows to automate business processes and improve user experience. Upgraded Salesforce Classic apps to Lightning Experience for rich, interactive interfaces. Configured multi-level security including roles, profiles, permission sets, queues, assignment rules, and sharing settings across multi-org environments supporting 1600+ users. Managed Salesforce user setup, profile modifications, workflow rules, validations, and email templates. Customized AppExchange applications to meet business requirements. Developed Apex classes, triggers, Visualforce pages, and controllers for various functional needs. Supported Sales Cloud, Service Cloud, Force.com, Chatter, and AppExchange functionalities. Managed global Lead Management processes and workflow automation including email alerts, field updates, and outbound messaging. Generated, customized, and organized reports and report folders for managers and end users across regions (North America, Asia Pacific, LATAM, EMEA). Supported integrations with SAP, Cast Iron, Informatica, and other third-party systems. Maintained high-level security model and extended it for new functionality without affecting existing configurations. Client: Equifax Inc., Alpharetta, GA June 2014 - May 2015 Role: Salesforce.com Developer Project: Worked as a Salesforce.com Developer at Equifax, delivering Salesforce solutions for multiple enterprise and financial services clients including Yadkin Bank, XO Communications, and Regions Bank. Supported client-specific Salesforce implementations and production operations, developing custom Apex solutions, workflow-driven business processes, system integrations, and automated reporting to support credit evaluation, order processing, and customer operations. Responsibilities: Participated in multiple ongoing and new projects as a Salesforce developer and provided production support. Coordinated with onshore and offshore teams and tracked tasks using Agile methodology in Rally. Developed Apex code in Force.com IDE and Developer Console, including triggers, classes, and test classes with 75%+ code coverage. Supported Salesforce and product-related issues daily for clients such as XO Communications, Yadkin Bank, Coupons, XPO, Wolseley, CTL, etc. Conducted client meetings for requirements gathering and support issue resolution. Implemented visual workflow-based loan application process integrating Equifax Business Connect. Configured Visual Flows, workflows, validation rules, and custom objects. Integrated Conga Composer/Express for automated document generation, including template creation, Conga queries, and email templates. Deployed changes and updates using Change Sets and supported daily operations. Integrated Salesforce with XO CRM (Siebel) using SOAP web services. Implemented Apex logic for automated approval or rejection of orders and quotes based on credit information. Developed and executed test classes, maintaining over 75% code coverage. Managed deployment, release management, case management, and end-to-end project support. Configured Salesforce functionalities including validation rules, workflows, custom objects/fields, relationships, profiles, users, custom settings, tabs, report types, approval processes, debug logs, and custom labels. Developed Apex batch classes and logic for complex credit score calculations based on customer history. Performed deployment of code and metadata using Salesforce Migration Tool. Used Data Loader for monthly data import/export, updates, deletions, and comparisons using Excel and Beyond Compare. Client: Target, Minneapolis, MN Dec 2013 - June 2014 Salesforce.com Developer Project: Target Corporation is a leading general merchandise retailer providing high-quality, on-trend merchandise both in stores and online. Salesforce.com was leveraged to manage product grouping, transactions, enrollments, and other processes as part of the Red Perks Program. Responsibilities: Collaborated with business users for requirements gathering, analysis, and solution design. Developed and customized Salesforce.com objects, implementing picklists, lookups, master-detail relationships, validation rules, and formula fields. Implemented Salesforce Knowledge solutions including article types, knowledge user setup, data category mapping, and restricted access configurations for cases. Created Apex classes, triggers, Visualforce pages, and controllers to meet business functionality requirements. Wrote comprehensive test classes to ensure Apex code coverage compliance with Salesforce standards. Developed business documentation for custom objects and processes. Integrated Salesforce with external systems using SOAP and REST web services, partner and enterprise WSDL, Java, and XML. Deployed metadata and data using Eclipse IDE, Data Loader, and Import Wizard following Agile methodology. Implemented workflows, approval processes, page layouts, search layouts, and record-level security. Utilized SOQL and SOSL efficiently considering Governor Limits for data retrieval and manipulation. Hands-on experience with Force.com APIs for external system integrations. Applied front-end skills using HTML, CSS, JavaScript for Visualforce pages enhancements. Configured Salesforce Custom Settings and leveraged Salesforce Knowledge for internal and external content management. Category Skills & Technologies Salesforce Core & Platform Salesforce.com Platform, Force.com, Lightning Experience, Lightning Components (Limited experience Aura & LWC), Salesforce Knowledge, Salesforce DX (SFDX), Sandbox Management, Multi-Org Management, Salesforce Mobile, Communities / Experience Cloud Development & Customization Apex (Classes, Triggers, Batch, Scheduled, Test Classes), Visualforce Pages & Controllers, Lightning Web Components (LWC), Flows (Record-Triggered, Scheduled, Screen, Auto launched), Process Builder, Workflow Rules, Validation Rules, Formula Fields, Roll-Up Summary Fields, Custom Objects & Tabs, Page Layouts, Record Types, Custom Metadata, Custom Settings, Labels, Compact Layouts Automation & Analytics Approval Processes, Assignment Rules, Escalation Rules, Einstein Analytics / CRM Analytics, Reports & Dashboards, Reporting Snapshots, Reports Folder Management, Analytic Snapshots, Salesforce Surveys Integrations & APIs REST & SOAP Web Services, JSON, XML, WSDL, Bulk API, Streaming API, External Objects, Salesforce Connect, MuleSoft, Informatica, Dell Boomi, Cast Iron, SAP Integrations, AppExchange Apps, Adobe Sign, DocuSign, Conga Composer/Express, Third-Party App Integrations Data & Migration Data Loader, Data Import Wizard, ETL Tools (Informatica, Talend), Data Cleansing, Data Mapping, Data Transformation, Data Validation, Data Export/Import, Duplicate Management DevOps & Deployment Change Sets, Salesforce Migration Tool, Copado, GitHub, Jenkins, CI/CD Pipelines, Version Control, Release Management, Code Coverage, Deployment Checklists, Metadata API Security & Governance Roles, Profiles, Permission Sets, Sharing Settings, Organization-Wide Defaults (OWD), Field-Level Security, Object & Record Level Security, Login Flows, Multi-Factor Authentication (MFA), IP Restrictions, Platform Encryption Testing & Quality Assurance Unit Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), Debug Logs, Exception Handling, Error Handling, Governor Limits Optimization, Test Classes Collaboration & Productivity Tools JIRA, Rally, Slack, Confluence, MS Office (Excel, Word, PowerPoint), Visual Studio Code, Eclipse IDE, Agile / Scrum Methodology Web & Front-End Technologies HTML, CSS, JavaScript, jQuery, JSON, XML, REST API consumption, Visualforce Markup Other Salesforce Clouds & Features Sales Cloud, Service Cloud, Marketing Cloud, CPQ (Configure, Price, Quote), Pardot, Communities / Experience Cloud, Field Service Lightning (FSL), Omni-Channel, Chatter, Salesforce Knowledge, Einstein Analytics / Tableau CRM, Data Cloud, Loyalty Management, Commerce Cloud, MuleSoft Integrations, Salesforce AI / Einstein, Mobile Publisher, Interaction Studio, Salesforce Shield, Quip, Salesforce Maps, and AppExchange Apps. 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