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Suneetha - Product Manager, Retail Background

[email protected]

Location: Dublin, California, USA

Relocation: Yes

Visa: H1B

Resume file: Suneetha Product Manager_1774904603682.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

SUNEETHA Senior Product Owner 972 924 5835 [email protected] Dublin , CA 94568 Professional Summary Experienced Product Management professional with 11+ years of leading product strategy and execution, delivering impactful, customer-focused solutions. Proven track record of managing global cross-functional teams and driving business value. Certified in CSM, CSPO, and A-CSPO, with strong expertise in Agile project management, stakeholder engagement, and end-to-end Product delivery. Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Experience Senior Product Owner / Product Manager Nike/Converse.com (Teksystems) Mar 2022 Till Now Boston, MA - Remote . Managed large-scale data consolidation efforts, aligning legacy systems with new platforms to ensure consistency and accuracy across datasets. Proficiency in managing Jira workflows, tracking issues, and project boards. Led data governance projects by establishing data quality standards, compliance protocols, and stakeholder alignment across global teams. Collaborated with cross-functional teams to design and deploy Azure-based data architecture, enhancing data quality, accessibility, and governance standards. Collaborated cross-functionally to analyze and improve eCommerce workflows and digital purchasing experiences across North America and Western Europe, aligning solutions with business needs. Gathered and documented requirements for key digital enhancements, including PDP, PLP, gift cards, promotions, cart and checkout optimization, and analytics tracking via Adobe tools. Implemented data governance, security, and quality assurance best practices, aligning project deliverables with organizational standards and regulatory requirements. Experience creating and maintaining all confluence documentation, knowledge bases, and collaboration spaces. Participated in payment systems analysis and implementation projects such as PayNext to Adyen migration, Frame to Forter fraud management integration, and digital gift card transaction improvements. Conducted data analysis and user behavior tracking to support initiatives aimed at increasing mobile engagement - contributing to 83% user traffic from mobile on the Western Europe platform. Partnered with QA and engineering teams to support system testing, user acceptance testing (UAT), and ensure seamless feature integration for both customer and seller-facing systems. Supported high-impact programs facilitating over 115 million customer visits annually by translating business requirements into functional specifications and assisting in scalable solution design. Facilitated Agile/Scrum processes, overseeing daily stand-ups, sprint planning, and retrospectives to promote continuous delivery and effective iteration. Consultant at Nike Technical Product Owner Bestbuy (Artech) May 2021 Mar 2022 Richfield, MN - Remote . Consolidated customer data via integration from multiple systems through web services. Managed product roadmap for e-commerce logistics features like OMS and FMS real-time order tracking, delivery slot selection, and return automation, enhancing customer satisfaction. Enabled seamless interaction across systems through the integration of payments, DB, AWS, WebUI migrations, and CC receipt search. Led full lifecycle delivery of cloud-based data projects across AWS, Azure, and GCP, from initial scoping and planning through execution and post-deployment support. Orchestrated cross-functional team efforts to execute and validate cloud migrations, enhancing system scalability, security, and overall operational performance. Managed enterprise-scale data migration and modernization initiatives, including legacy system decommissioning, cloud data integration, and transformation efforts, improving data accessibility and system performance. Defined and executed cloud migration strategy, facilitated stakeholder collaboration, managed product backlog, and ensured alignment of business objectives with technical requirements. Developed and optimized Pre-purchase, Purchase, and Post-purchase refund/payment functionalities, monitoring post-release performance to drive continuous improvement and operational efficiency. Global Digital Product Associate Nike/Converse.com (Randstad) Jan 2021 May 2021 Boston, MA - Remote . Optimized design elements during the WE Converse transformation project. Driven Online eCommerce Purchasing Experience enhancements encompass PIM product enrichment, PDP optimizations, Einstein strategies, grid wall improvements, personalized recommendations, attribute mapping, analytical insights, and seamless SFCC integration. Collaborated with multiple third-party vendors, oversaw production validation processes, performed user acceptance testing, and documented findings for continuous improvement. Worked very closely with the WE business team to capture the requirements for transformation. Responsible for project wiki documentation, Jira Epics and User stories. Worked with PM to define the roadmap and expanded the features list with project high level scope. Reviewing the UX designs and requirements grooming with business and stakeholder as needed. Coordinating and documenting the Production issues as needed. Create and maintain a Requirements Traceability Matrix (RTM) to track requirements throughout the project lifecycle. Review the testing and optimization results to initiate the new business ideas. Coordinated UAT sessions, captured user feedback, and facilitated resolution of issues prior to go-live. E-commerce Sr. Program Business Analyst Bestbuy (Wipro) Jul 2018 Mar 2020 Richfield, MN . Enhanced Enterprise Customer Care tool efficiency for handling TTS plans, gift cards, price matching overrides, and shipping adjustments. Created an e-commerce PPM solution enhancing data visibility in timesheet compliance, financials, and project data archiving. Streamlined strategies for faster establishment and transformation of business accounts under SMB programs. Facilitate payment processing within a chat interface, enhancing the payment integration, and chat slider experience for enterprise customer care teams. This enables seamless support for both B2B and B2C customers, streamlining purchases, and improving the overall user experience. Dealt with Split fulfillment to support forward logistics to ship multiple SMB locations and reverse logistics for bulk orders returns. Led integration of efficient payment processing within the enterprise customer care sales tool. Supported SIT and UAT by creating test cases, validating results, and documenting defects. Tracked project performance against timelines and deliverables to ensure alignment with business. E-commerce Sr. Business Analyst Walmart (UST Global) May 2015 Oct 2015 Bentonville, AR . Led the Enterprise Master Item (EMI) strategic initiative to streamline item creation and maintenance across Walmart Stores, Sam's Club, and Walmart.com. Established EMI as the primary supplier-facing master item data management portal, supporting end-to-end supply chain processes and downstream system integrations. Defined and enabled EMI integration capabilities to support seamless alignment between digital (online) and physical (brick-and-mortar) retail environments. Implemented enterprise-wide EMI strategies to enhance operational efficiency and supplier collaboration across Walmart business entities. Facilitated supplier interactions through a centralized master data management interface, improving data accuracy and accessibility. Oversaw data quality initiatives, including data cleansing, DQCI, GDSN dashboards, and data purification for Collibra DB integration. Collaborated with multiple software development teams across concurrent projects in a complex enterprise environment. Led Agile delivery activities including Sprint planning, daily Scrums, project coordination, and creation of epics, user stories, and functional design documents. Partnered closely with business stakeholders and development teams to gather, document, refine requirements, and maintain comprehensive Agile and SDLC artifacts. Developed test cases and scenarios, supported UAT, participated in release demos and walkthrough, and documented feedback for continuous improvement. Provided stakeholder communication and leadership updates on project status, risks, deliverables, store fineline mapping, attribute keyword identification, and internal SAO Train-the-Trainer documentation. Sr. Business Analyst Micronet Technicks Oct 2009 Mar 2014 India . Incorporated diverse system components to offer holistic Kelly plans alongside enhanced contact features and social media integration. Created visual models, prepared ER diagrams, and collaborated in writing test plans. The project focused on improving customer login/signup processes, enhancing document upload capabilities, optimizing 'Get in Touch' forms, and managing queues and responses efficiently. Education MASTERS/POST-GRADUATION in SCIENCE EM University Jul 2009 . BACHELOR'S DEGREE in SCIENCE P.B.S College Jun 2007 Skills Agile methodology Jira and Confluence Product roadmapping Stakeholder management Strategic visioning Market research Go-to-market strategy Miro, Asana and Figma CSS, HTML and JSON MS suite and Visio Product issue resolution Data analytics and visualization (Power BI and Adobe analytics) . Certifications Certified Scrum Master (CSM) Product Owner (CSPO) Advanced Certified Scrum Product Owner (A-CSPO) Generative AI for Product Managers/Owners SAFe 6.0 Product Owner/Product Manager (POPM) . Keywords: quality analyst artificial intelligence user experience business intelligence database golang microsoft mississippi Arkansas California Massachusetts Minnesota